Document Support Specialist 2 (Onsite)

Responsibilities:

Verify receipt of all documents received and check for accuracy and completeness.
Records duties include archiving/storage, retrieval, and reconciling documents as received.
Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines.
Resolves moderately complex issues and escalate as required.
May support one or two business lines in a single system or multiple portfolios (records retention).
Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.
Monitor daily work lists and queues to process work within set time constraints.
Produces simple loan/trade documents upon request.
Interacts with legal institutions and dealers/customers to complete work requirements
Sort and prep incoming documents to be imaged.
Process information - compiles, code, categorize, calculate, and verify information or data.
Administrative Support -photocopying, sorting and distributing mail.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Must be able to lift 50 to 70 pounds consistently.
Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
Intermediate computer, math and data skills.
Ability to follow established procedures to complete moderately complex assignments.
Consistently demonstrates clear and concise verbal and written communication skills - involves interactions with internal and external customers.
Maintains organizational skills - proven ability to multi - task prioritize work, pay attention to detail

Education:

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

MUST ATTACH RESUME FOR CONSIDERATION

This position requires working 100% on-site.

Job Grade: C02

Schedule: Monday to Friday 8:30 a.m. to 5:30 p.m. CST (100% on-site)

Location: O'Fallon, MO (no exceptions)

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Job Family Group:
Operations - Core
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Job Family:
Document Support
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Time Type:
Full time
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Primary Location:
Ofallon Missouri United States
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Primary Location Full Time Salary Range:
$39,520.00 - $46,810.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Jun 25, 2026
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