Verified Job
Customer Support / TeleCaller
District Sales Manager
Customer Support / TeleCaller
#700198
Remote / WFH
Job Description
About Savaria – Better Mobility for Life
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility for life. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers.
Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Position Summary
This position is responsible for driving and supporting sales activities in a predefined region of Calgary, Edmonton & surrounding areas including building, supporting and growing strong customer relationships with existing and new customers by offering professional, effective and efficient solutions that meet customer needs, and established sales objectives and targets. Participates in driving a growth culture and high performing sales team by ensuring continuous improvement and evolution, resulting in superior service to our customers.
Work Location:
This position is based in Calgary, AB.
Key Responsibilities:
Promote, sell and drive growth for Savaria products & services within geographic territory
Promote and sell products to Architects, Designers, Builders, Contractors, and direct to homeowners
Drive growth within assigned territory against established targets (units sold, booked orders, margins) on a monthly/quarterly/annual basis
Offer prompt, professional, effective, and efficient solutions to customer inquiries
Provide quotations, technical support, literature, and other support/materials for customers
Develop new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions
Conduct showroom product presentations with existing and prospective customers
Follow and be accountable for the established sales process, including but not limited to:
Lead Creation/Tracking
Develop new business
Collecting project information to provide right product/quote
Quote creation & presentation
Ongoing tracking of quotes & follow up
Site visits as required
Operate collaboratively with assigned Project Managers ensuring superior customer experience
Serve all customers, prospects and industry influencers with best-in-class service, product knowledge
Ongoing reporting of:
Sales Activity within assigned system (weekly)
Lead & Contact maintenance within CRM (ongoing)
Expenses (monthly)
Industry activity (ongoing)
Sales forecasts (ongoing)
Project progress worthy of marketing’s attention for content used in social media/marketing collateral
Operate collaboratively with other departments to ensure smooth internal customer hand off, including but not limited to:
Inside Sales Team
Warranty & Maintenance Team
Install Team
Engineering Department
Marketing
Participate in Trade Shows and Events as needed
Support new employee on-boarding, training and development
Other duties as required
Qualifications & Experience
Behaviours
Service Excellence
Actively listens and demonstrates an understanding of diverse needs and fosters effective two-way communication. Shows flexibility, adaptability and seeks mutually beneficial solutions. Creates opportunities to communicate and develops strategies and action plans that reflect in-depth understanding and assessment of service issues and associated risks.
Results Orientation
Focuses strongly on achieving agreed outcomes and ensures key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them.
Integrity & Sincerity
Inspires trust and supports others through own authenticity and following up on commitments. Maintains high ethical standards both personally and professionally. Shows consistency among principles.
Problem Solving
Draws parallels across situations and contexts; Divides problems into their individual elements; Develops several explanations or alternatives; Separates the core of a problem from its symptoms and can identify cause and effect.
Mindset, Skills & Education
Energetic, eager, tenacious
Post-secondary education
Minimum of three (3) to five (5) year experience in a similar role
Knowledge of industry products ideal
Demonstrated sales and business development experience, ideally within the industry
Consistently meets deadlines in a fast-paced work environment and works effectively within time constraints
Strong ability to work independently to efficiently manage assigned territory and accounts
Ability to develop and maintain strong customer and internal relationships
Demonstrated initiative and ability to work in a collaborative team-based environment
Demonstrated ability to comfortably interact with customers and business stakeholders and provide clear, concise verbal and written communication
Why Work with Us?
Be part of a global, publicly traded company with a meaningful mission
Competitive compensation
Competitive salary with medical and dental benefits.
Opportunities for learning, development, and career growth
Work with a collaborative and inclusive team that values innovation and integrity
Make a difference by helping people access a better quality of life
Diversity, Equity, and Accessibility
Savaria is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all individuals. We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, ****** orientation, age, disability, or any other protected characteristic.
If you require any accommodation during the recruitment process, please let us know. We will work with you to meet your needs in accordance with applicable accessibility laws.
AI & Technology Notice (Recruitment Process):
Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications. Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow.
Interview recordings, where used, are collected for evaluation purposes only and are handled in a secure and confidential manner, in accordance with applicable privacy laws.
Please note that we receive a high volume of applications. Only candidates selected for an interview will be contacted. We sincerely thank all applicants for their interest in Savaria.
If you're ready to take the next step in your career and contribute to something that matters, we encourage you to apply today.
Hiring steps
1. Pre-screening with HR
2. Virtual Interview with hiring manager/ Interview panels
3. In-person Interview and facility tour
4. Background check and offer
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility for life. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers.
Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.
Position Summary
This position is responsible for driving and supporting sales activities in a predefined region of Calgary, Edmonton & surrounding areas including building, supporting and growing strong customer relationships with existing and new customers by offering professional, effective and efficient solutions that meet customer needs, and established sales objectives and targets. Participates in driving a growth culture and high performing sales team by ensuring continuous improvement and evolution, resulting in superior service to our customers.
Work Location:
This position is based in Calgary, AB.
Key Responsibilities:
Promote, sell and drive growth for Savaria products & services within geographic territory
Promote and sell products to Architects, Designers, Builders, Contractors, and direct to homeowners
Drive growth within assigned territory against established targets (units sold, booked orders, margins) on a monthly/quarterly/annual basis
Offer prompt, professional, effective, and efficient solutions to customer inquiries
Provide quotations, technical support, literature, and other support/materials for customers
Develop new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions
Conduct showroom product presentations with existing and prospective customers
Follow and be accountable for the established sales process, including but not limited to:
Lead Creation/Tracking
Develop new business
Collecting project information to provide right product/quote
Quote creation & presentation
Ongoing tracking of quotes & follow up
Site visits as required
Operate collaboratively with assigned Project Managers ensuring superior customer experience
Serve all customers, prospects and industry influencers with best-in-class service, product knowledge
Ongoing reporting of:
Sales Activity within assigned system (weekly)
Lead & Contact maintenance within CRM (ongoing)
Expenses (monthly)
Industry activity (ongoing)
Sales forecasts (ongoing)
Project progress worthy of marketing’s attention for content used in social media/marketing collateral
Operate collaboratively with other departments to ensure smooth internal customer hand off, including but not limited to:
Inside Sales Team
Warranty & Maintenance Team
Install Team
Engineering Department
Marketing
Participate in Trade Shows and Events as needed
Support new employee on-boarding, training and development
Other duties as required
Qualifications & Experience
Behaviours
Service Excellence
Actively listens and demonstrates an understanding of diverse needs and fosters effective two-way communication. Shows flexibility, adaptability and seeks mutually beneficial solutions. Creates opportunities to communicate and develops strategies and action plans that reflect in-depth understanding and assessment of service issues and associated risks.
Results Orientation
Focuses strongly on achieving agreed outcomes and ensures key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them.
Integrity & Sincerity
Inspires trust and supports others through own authenticity and following up on commitments. Maintains high ethical standards both personally and professionally. Shows consistency among principles.
Problem Solving
Draws parallels across situations and contexts; Divides problems into their individual elements; Develops several explanations or alternatives; Separates the core of a problem from its symptoms and can identify cause and effect.
Mindset, Skills & Education
Energetic, eager, tenacious
Post-secondary education
Minimum of three (3) to five (5) year experience in a similar role
Knowledge of industry products ideal
Demonstrated sales and business development experience, ideally within the industry
Consistently meets deadlines in a fast-paced work environment and works effectively within time constraints
Strong ability to work independently to efficiently manage assigned territory and accounts
Ability to develop and maintain strong customer and internal relationships
Demonstrated initiative and ability to work in a collaborative team-based environment
Demonstrated ability to comfortably interact with customers and business stakeholders and provide clear, concise verbal and written communication
Why Work with Us?
Be part of a global, publicly traded company with a meaningful mission
Competitive compensation
Competitive salary with medical and dental benefits.
Opportunities for learning, development, and career growth
Work with a collaborative and inclusive team that values innovation and integrity
Make a difference by helping people access a better quality of life
Diversity, Equity, and Accessibility
Savaria is an equal opportunity employer and is committed to creating an inclusive and respectful workplace for all individuals. We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, ****** orientation, age, disability, or any other protected characteristic.
If you require any accommodation during the recruitment process, please let us know. We will work with you to meet your needs in accordance with applicable accessibility laws.
AI & Technology Notice (Recruitment Process):
Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications. Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow.
Interview recordings, where used, are collected for evaluation purposes only and are handled in a secure and confidential manner, in accordance with applicable privacy laws.
Please note that we receive a high volume of applications. Only candidates selected for an interview will be contacted. We sincerely thank all applicants for their interest in Savaria.
If you're ready to take the next step in your career and contribute to something that matters, we encourage you to apply today.
Hiring steps
1. Pre-screening with HR
2. Virtual Interview with hiring manager/ Interview panels
3. In-person Interview and facility tour
4. Background check and offer
