Dispute Resolution Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Aa a Dispute Resolution officer you will pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes
Engage with employee/employer representative prior to and after conciliation conferences about the conference process and proposed dispute resolution outcomes.
Engage with the Case Manager and employee/employer representative regarding the history and nature of the dispute(s) and potential resolution outcomes for dispute.
Liaise with the Dispute Resolution Team Assistant to obtain relevant claim information, arrange independent medical examinations and to obtain worker medical records as required.
Consult with the Legal Specialist regarding any action that might impact any statutory benefits litigation, pre-litigated common law damages processes or common law damages claims currently on foot.

ABOUT YOU
Extensive experience in workers compensation claims management, litigation processes or in alternative dispute resolution
Demonstrated ability to engage and negotiate with various stakeholders to achieve optimal outcomes
Strong understanding of the Accident Compensation Act 1+85 (AC Act), Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act), associated Regulations and case law
Comprehensive knowledge of and ability to adhere to the Ministerial Guidelines as to Authorised Agent, Self-Insurer, Employer and Workers’ Assistant Conduct at Conciliation Conference
Excellent attention to detail and time management skills
WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
A vibrant, collaborative innovative team culture
Flexibility with opportunity to WFH when you are fully trained in your role.
A corporate wellbeing program with discounted health insurance and gym membership
Access to discounts at over 350 retailers through our Rewards Hub program
Entitlement to an annual tenure and performance-based recognition reward
Comprehensive learning and development support
Companywide events to celebrate success.
Quarterly Reward and Recognition Awards
Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. Read more