Dispatcher

Westmed Ambulance Service is one of the largest private ambulance providers in Northern California. The Operations team is responsible for Emergency and Non-Emergency calls throughout East and South Bay Counties of Northern California. Come grow your career with us and learn why we are the quality ambulance service of choice for so many.

Position Summary:

Dispatchers are the point of contact for both drivers and customers, as such, have all the information needed to make transports successful. A Westmed Dispatcher will ensure that ambulance transports run smoothly by coordinating with customers, providing precise logistics for EMT's to follow along on their routes, and coordinating transport times. Ambulance Dispatch experience preferred but not required.

Essential Duties and Responsibilities (listed but not limited to):

Answering multi-line phone system
Dispatching ambulances to calls
Strong ability to multitask between phone calls, communications from ambulance crews, and county radios
Provide positive customer service both internally and externally
Manage unit utilization throughout the day
Maintain the daily schedule of calls and adjusting as necessary throughout the day
Have a good understanding of Bay Area freeways, hospitals, and traffic patterns
Providing directions to crews as needed
Provide timely reports to the management team
Communicating daily reports to managers
Call transcribing into a Zoll CAD system
Requirements and Qualifications

Must have good auditory abilities
Must be able to type 45 wpm or greater
Must have excellent oral and written communication skills
High school diploma or equivalent
Ability to handle high stress situations and call volumes
Emergency Medical Technician/Emergency Medical Dispatch certificate highly desired (not required)
Ability to work weekends and holidays
Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:

12 hour shifts
Overtime built into schedule
Weekend availability
Westmed Ambulance Service is an Equal Opportunity / Affirmative Action Employer. It is Westmed Ambulance Service's policy to provide equal opportunity to all qualified applicants for employment, and not to discriminate on any basis of age, citizenship, color, physical disability, mental disability, medical condition, pregnancy, genetic information, military or veteran status, marital status, national origin, race, ancestry, religion, gender, ****** orientation, gender identity, gender expression or any class protected by State law.