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Director Process Training (HealthCare International BPO)

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Customer Care
1 month
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ID: 940659
Published 1 month ago by Breakfree Consulting (I) Pvt Ltd
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In Customer Care category
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Key Responsibilities Summary:
• Healthcare Training Expertise: Must have experience managing healthcare process training (e.g., US healthcare, insurance, HIPAA compliance) in international BPO settings.
• Training Quality Oversight: Manage new hire training, OJT performance, and ensure quality benchmarks (e.g., first-pass yield) are met.
• Stakeholder Team Leadership: Partner with Operations, ... Read more

Published on 2025/09/10. Modified on 2025/09/10.

Description

Key Responsibilities Summary:
• Healthcare Training Expertise: Must have experience managing healthcare process training (e.g., US healthcare, insurance, HIPAA compliance) in international BPO settings.
• Training Quality Oversight: Manage new hire training, OJT performance, and ensure quality benchmarks (e.g., first-pass yield) are met.
• Stakeholder Team Leadership: Partner with Operations, ...
Breakfree Consulting (I) Pvt Ltd
Breakfree Consulting (I) Pvt Ltd
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