Director, People Services

Position Summary

The Director of People Services is an exciting, new senior leadership role responsible for unifying and leading NETA’s Payroll, Benefits Administration, and Employee Relations service offerings into a cohesive “People Services” function.

This role owns end-to-end workforce administration services—from payroll processing and benefits administration to employee lifecycle support and regulatory compliance—ensuring delivery is:

Accurate and compliant (payroll, tax, benefits)
Integrated and aligned (no gaps between HR and payroll)
Client-centered and scalable (Business Center model)
Operationally efficient and standardized
The Director serves as both:

Functional leader of internal People Services staff
Service line owner responsible for quality, consistency, and profitability of People Services across all clients
This role creates a single accountable leader and creates a unified client experience.

Key Responsibilities

1. Service Line Leadership

Own and define the People Services operating model, integrating:
Payroll processing
Benefits administration
Employee relations
Establish clear process ownership across the employee lifecycle:
Hire → onboard → pay → benefits → manage → separate
Create standardized workflows and service delivery playbooks
Resolve structural and interpersonal conflict within the team by:
Clarifying roles and handoffs
Eliminating duplication/confusion
Reinforcing accountability
2. Payroll Operations Oversight

Oversee end-to-end payroll operations across all clients, including:

Multi-state payroll processing
Payroll calendars and scheduling
Payroll tax compliance and filings
Ensure accuracy in:
Compensation
Deductions
Garnishments
Drive resolution of complex payroll issues
Ensure payroll data integrates correctly with accounting systems
Oversee:
Benefit deductions reconciliation
Payroll reporting and audit support
Lead continuous process improvement of payroll workflows
3. Benefits Administration Leadership

Oversee full lifecycle benefits administration:
Enrollment and open enrollment
COBRA, ACA reporting, and compliance
Carrier management and billing reconciliation
Ensure coordination between:
Benefits deductions and payroll
Benefits eligibility and HR data
Lead:
5500 filings and retirement plan coordination
FMLA tracking and compliance
4. Employee Relations & HR Advisory

Provide oversight and direction for:
Employee relations case management
HR policy development and updates
Compliance with labor regulations
Ensure consistent handling of:
Investigations
Performance management issues
Terminations
Support clients with:
Organizational planning
Workforce strategy
Risk mitigation
5. Client Relationship Ownership

Act as senior advisor for assigned clients (or oversee client-facing team)
Ensure seamless delivery across payroll, benefits, and HR
Eliminate client confusion from:
“Who owns this?” questions
Drive client satisfaction, retention, and growth
· NETA Guiding Principles: Inclusive, Connective, Pragmatic, Bold.

Pay: $85,000.00 - $105,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance