Verified Job
Customer Support / TeleCaller
Director of Talent Acquisition - Americas
Customer Support / TeleCaller
#679282
Remote / WFH
Job Description
Full job description
Job Summary
The Americas Talent Acquisition Director reports to the Americas Human Resources Vice President and is responsible for developing and executing a comprehensive talent acquisition strategy that attracts, recruits, and onboards competent talent to support Bureau Veritas's sustainable growth across North, Central, & South America. This role ensures that acquisition initiatives align with overall organizational talent management strategy and support both short and long-term business objectives.
The position requires strategic vision combined with hands-on execution capability, enabling the role holder to influence across a complex organization while building credible relationships with senior business leaders and HR professionals across diverse cultural and regulatory environments, including Spanish-speaking markets throughout Central & South America.
This role is Houston based with a hybrid work arrangement requiring three (3) days per week in-office presence to support collaboration with Americas leadership and regional teams.
Essential Duties & Responsibilities
Talent Acquisition Strategy & Leadership
Develop and execute talent acquisition strategy aligned with organizational objectives across all geographies and business units with particular focus on North, Central, & South American regional requirements.
Design and oversee recruitment policies, processes, and sourcing methodologies to optimize outcomes and candidate experience while ensuring compliance with country-specific labor laws and cultural considerations across the Americas.
Establish and monitor key recruitment metrics (time-to-fill, cost-per-hire, quality-of-hire, offer acceptance rates, diversity metrics) and continuously improve processes based on data and benchmarks.
Lead talent acquisition systems and applicant tracking systems (ATS) to ensure efficient, scalable recruitment operations.
Develop multi-channel sourcing strategies and maintain talent pipelines for current and anticipated organizational needs.
Manage executive search and specialized recruitment initiatives for critical positions.
Recruitment Execution & Stakeholder Collaboration
Oversee recruitment team execution including job posting, candidate screening, interview coordination, and offer management.
Partner with hiring managers and business leaders across Product Service Lines, Corporate Shared Services, and regions to understand talent needs and drive recruitment success.
Provide strategic guidance to senior leadership on talent acquisition initiatives, market trends, and competitive talent landscape with expertise in North, Central, & South American regional talent markets.
Provide strategic guidance to senior leadership on talent acquisition initiatives, market trends, and competitive talent landscape with expertise in North, Central, & South American regional talent markets.
Develop and implement recruiting best practices including employer branding, candidate sourcing strategies, and recruitment marketing initiatives tailored to regional and cultural contexts.
Lead diversity and inclusion initiatives within talent acquisition to build a diverse workforce.
Manage recruitment budgets and vendor relationships including external recruiters and search firms.
Team Leadership
Lead and coach the Talent Acquisition team supporting North, Central, & South American operations.
Establish team goals, performance expectations, and professional development opportunities.
Foster a high-performing recruitment team culture focused on quality outcomes and continuous improvement.
Ensure compliance with labor laws, regulations, and equal employment opportunity requirements in all recruitment activities across multiple jurisdictions throughout North, Central, & South America.
Skills:
Strong leadership and tenacity to lead through complexity and ambiguity in a diverse and complex global context.
Experience across multiple talent management practices required (e.g., Leadership and High Potential Development, Assessment, Culture & Engagement, Inclusion & Diversity, Executive Search, Change Management, Performance Management).
Ability to demonstrate professional, conversational proficiency in Spanish for business communications, including the ability to conduct business conversations, and participate in meetings and client interactions.
Strong understanding of labor markets, cultural nuances, and recruitment practices highly valued.
Full proficiency in English across all communication modes: reading complex business documents, producing clear professional written communications, and communicating effectively in verbal professional settings.
Strong understanding of the key talent metrics, analytics.
Ability to drive outcomes through a team and pivot between strategy and direct execution.
Executive presence with ability to influence through presentation and facilitation skills.
Demonstrated business acumen.
Able to think strategically and translate concepts into long-term action plans.
Able to Coach and Mentor leaders and employees.
Global project and change management capability.
Outstanding consultation, collaboration and influencing capabilities.
Ability to collaborate and leverage internal/external business partners to reach business goals.
Demonstrated written and verbal communication skills with diligence.
Digitally oriented with demonstrated experience with Applicant Tracking Systems (ATS) and recruitment technology platforms and recruitment analytics tools
Proficiency in Microsoft Office Suite
Competencies
Strong leadership presence and able to lead in a diverse and complex global context
Ability to drive outcomes through a small team and pivot between strategy and hands-on execution
Strong ability to influence others and achieve high organizational impact
Strong ability to set priorities and execute follow through
Tenacity and resilience to lead through ambiguity and organizational complexity
A global mindset and ability to work effectively across cultures including deep understanding of North American and Latin American business cultures
Strong communication skills and attention to detail
Ability to work independently, as well as in a team environment
Education, Certifications & Experience
10+ years of talent acquisition and recruitment expertise
with demonstrated thought leadership
5+ years of direct experience in talent acquisition leadership
(recruiting, sourcing, recruitment operations, or talent management)
Deep understanding of recruitment best practices, sourcing methodologies, and candidate assessment techniques
Strong knowledge of talent market dynamics and industry-specific recruitment challenges across Americas regions
Full proficiency in English across reading, writing and speaking
Experience with executive recruitment and building talent pipelines
Expertise in diversity and inclusion recruiting strategies
Experience recruiting across multiple countries in the Americas
Preferred:
Master's degree in HR, Business Administration, or related field
Professional HR certification (SHRM-SCP, PHR)
Proficiency in professional, conversational Spanish for business communications
Experience with SuccessFactors or similar HRIS platforms
Experience working in or recruiting for operations across the Americas
Familiarity with labor laws and employment regulations across the Americas
Executive recruitment or specialized recruitment experience
Experience in professional services, engineering, or inspection/certification industry
Physical & Environmental Conditions:
Fast-paced environment with little structure at times, days over 8 hours
The job generally maintains normal business operating hours, sometimes long day
Role is Hybrid - remote from home and some office time required
Ability to communicate effectively in English for operational directions
Ability to work in standard office environment with occasional travel to regional offices and recruitment events
Flexibility to adjust work schedules to accommodate recruitment activities and business needs
Travel Requirements:
Limited travel – less than 15%- 20% not including commuting to office.
Travel will include regional offices across North, Central, & South America.
Some travel could be international so a passport will be necessary.
Job Summary
The Americas Talent Acquisition Director reports to the Americas Human Resources Vice President and is responsible for developing and executing a comprehensive talent acquisition strategy that attracts, recruits, and onboards competent talent to support Bureau Veritas's sustainable growth across North, Central, & South America. This role ensures that acquisition initiatives align with overall organizational talent management strategy and support both short and long-term business objectives.
The position requires strategic vision combined with hands-on execution capability, enabling the role holder to influence across a complex organization while building credible relationships with senior business leaders and HR professionals across diverse cultural and regulatory environments, including Spanish-speaking markets throughout Central & South America.
This role is Houston based with a hybrid work arrangement requiring three (3) days per week in-office presence to support collaboration with Americas leadership and regional teams.
Essential Duties & Responsibilities
Talent Acquisition Strategy & Leadership
Develop and execute talent acquisition strategy aligned with organizational objectives across all geographies and business units with particular focus on North, Central, & South American regional requirements.
Design and oversee recruitment policies, processes, and sourcing methodologies to optimize outcomes and candidate experience while ensuring compliance with country-specific labor laws and cultural considerations across the Americas.
Establish and monitor key recruitment metrics (time-to-fill, cost-per-hire, quality-of-hire, offer acceptance rates, diversity metrics) and continuously improve processes based on data and benchmarks.
Lead talent acquisition systems and applicant tracking systems (ATS) to ensure efficient, scalable recruitment operations.
Develop multi-channel sourcing strategies and maintain talent pipelines for current and anticipated organizational needs.
Manage executive search and specialized recruitment initiatives for critical positions.
Recruitment Execution & Stakeholder Collaboration
Oversee recruitment team execution including job posting, candidate screening, interview coordination, and offer management.
Partner with hiring managers and business leaders across Product Service Lines, Corporate Shared Services, and regions to understand talent needs and drive recruitment success.
Provide strategic guidance to senior leadership on talent acquisition initiatives, market trends, and competitive talent landscape with expertise in North, Central, & South American regional talent markets.
Provide strategic guidance to senior leadership on talent acquisition initiatives, market trends, and competitive talent landscape with expertise in North, Central, & South American regional talent markets.
Develop and implement recruiting best practices including employer branding, candidate sourcing strategies, and recruitment marketing initiatives tailored to regional and cultural contexts.
Lead diversity and inclusion initiatives within talent acquisition to build a diverse workforce.
Manage recruitment budgets and vendor relationships including external recruiters and search firms.
Team Leadership
Lead and coach the Talent Acquisition team supporting North, Central, & South American operations.
Establish team goals, performance expectations, and professional development opportunities.
Foster a high-performing recruitment team culture focused on quality outcomes and continuous improvement.
Ensure compliance with labor laws, regulations, and equal employment opportunity requirements in all recruitment activities across multiple jurisdictions throughout North, Central, & South America.
Skills:
Strong leadership and tenacity to lead through complexity and ambiguity in a diverse and complex global context.
Experience across multiple talent management practices required (e.g., Leadership and High Potential Development, Assessment, Culture & Engagement, Inclusion & Diversity, Executive Search, Change Management, Performance Management).
Ability to demonstrate professional, conversational proficiency in Spanish for business communications, including the ability to conduct business conversations, and participate in meetings and client interactions.
Strong understanding of labor markets, cultural nuances, and recruitment practices highly valued.
Full proficiency in English across all communication modes: reading complex business documents, producing clear professional written communications, and communicating effectively in verbal professional settings.
Strong understanding of the key talent metrics, analytics.
Ability to drive outcomes through a team and pivot between strategy and direct execution.
Executive presence with ability to influence through presentation and facilitation skills.
Demonstrated business acumen.
Able to think strategically and translate concepts into long-term action plans.
Able to Coach and Mentor leaders and employees.
Global project and change management capability.
Outstanding consultation, collaboration and influencing capabilities.
Ability to collaborate and leverage internal/external business partners to reach business goals.
Demonstrated written and verbal communication skills with diligence.
Digitally oriented with demonstrated experience with Applicant Tracking Systems (ATS) and recruitment technology platforms and recruitment analytics tools
Proficiency in Microsoft Office Suite
Competencies
Strong leadership presence and able to lead in a diverse and complex global context
Ability to drive outcomes through a small team and pivot between strategy and hands-on execution
Strong ability to influence others and achieve high organizational impact
Strong ability to set priorities and execute follow through
Tenacity and resilience to lead through ambiguity and organizational complexity
A global mindset and ability to work effectively across cultures including deep understanding of North American and Latin American business cultures
Strong communication skills and attention to detail
Ability to work independently, as well as in a team environment
Education, Certifications & Experience
10+ years of talent acquisition and recruitment expertise
with demonstrated thought leadership
5+ years of direct experience in talent acquisition leadership
(recruiting, sourcing, recruitment operations, or talent management)
Deep understanding of recruitment best practices, sourcing methodologies, and candidate assessment techniques
Strong knowledge of talent market dynamics and industry-specific recruitment challenges across Americas regions
Full proficiency in English across reading, writing and speaking
Experience with executive recruitment and building talent pipelines
Expertise in diversity and inclusion recruiting strategies
Experience recruiting across multiple countries in the Americas
Preferred:
Master's degree in HR, Business Administration, or related field
Professional HR certification (SHRM-SCP, PHR)
Proficiency in professional, conversational Spanish for business communications
Experience with SuccessFactors or similar HRIS platforms
Experience working in or recruiting for operations across the Americas
Familiarity with labor laws and employment regulations across the Americas
Executive recruitment or specialized recruitment experience
Experience in professional services, engineering, or inspection/certification industry
Physical & Environmental Conditions:
Fast-paced environment with little structure at times, days over 8 hours
The job generally maintains normal business operating hours, sometimes long day
Role is Hybrid - remote from home and some office time required
Ability to communicate effectively in English for operational directions
Ability to work in standard office environment with occasional travel to regional offices and recruitment events
Flexibility to adjust work schedules to accommodate recruitment activities and business needs
Travel Requirements:
Limited travel – less than 15%- 20% not including commuting to office.
Travel will include regional offices across North, Central, & South America.
Some travel could be international so a passport will be necessary.
