Verified Job
Customer Support / TeleCaller
Director, Due Diligence
Customer Support / TeleCaller
#679859
Remote / WFH
Job Description
Full job description
The Director, Due Diligence oversees and enhances the firm’s product research and oversight framework, ensuring a competitive, compliant, and strategically aligned product shelf across categories such as annuities, insurance, mutual funds, alternatives, and managed accounts. This role leads comprehensive product evaluations, conducts operational and regulatory reviews of asset managers, and produces detailed documentation and recommendations for governance committees. With deep expertise in industry products, regulatory standards, and risk management expectations, the Director maintains robust due ‑ diligence policies, governance processes, and audit ‑ ready records to support regulatory oversight and firm ‑ wide consistency while mentoring and developing a high ‑ performing due ‑ diligence team.
What You Will Do:
1. Oversee and Enhance Product Due Diligence Processes
Lead and continuously improve the firm’s product due‑diligence framework to ensure alignment with regulatory expectations and firm strategy.
Maintain and enhance due‑diligence policies, procedures, governance charters, and committee guidelines to ensure consistent, repeatable, and auditable processes.
Implement a control framework to ensure efficacy of due‑diligence policies and procedures.
2. Conduct Product Research and Analysis
Research and evaluate a broad product universe across categories such as annuities, life insurance, mutual funds, ETFs, managed accounts, UITs, structured products, and alternatives.
Utilize qualitative and quantitative criteria to assess product performance, risk, expenses, consistency, transparency, and firm fit.
Perform detailed analyses of product providers, fund families, managers, and operational processes.
3. Monitor Ongoing Product Shelf Quality
Oversee and maintain an approved and competitive product shelf based on market research, risk assessments, client needs, and profitability metrics.
Continuously review industry product offerings to keep the firm’s shelf competitive and compliant with Reg BI and other regulations.
Track trends such as product inflows/outflows, market changes, and client behavior to identify product gaps or opportunities.
4. Conduct Operational and Regulatory Due Diligence
Perform operational risk reviews of asset managers, including internal controls, compliance programs, trade processing, valuation practices, and reporting processes.
Lead on‑site due‑diligence visits with product manufacturers and service providers.
Review financial statements, control reports, and regulatory documentation to evaluate operational soundness.
5. Ensure Regulatory Compliance & Risk Management
Maintain documentation, committee minutes, and product decisions to support regulatory examinations (FINRA, SEC, state).
Ensure products meet regulatory requirements, best‑interest standards, and internal risk parameters.
Partner with compliance, legal, risk, and finance to obtain product approvals and ensure oversight alignment.
6. Governance & Committee Leadership
Present product recommendations to Product Review Committees or governance bodies, including detailed justifications and risk assessments.
Maintain governance documentation and coordinate with internal audit and oversight functions.
7. Strategic Product Portfolio Management
Own the overall product portfolio, including impacts on sales, profitability, and advisor adoption.
Contribute to marketplace research, pricing strategies, provider roadmaps, and product implementation strategies.
8. Cross‑Functional Collaboration & Advisor Support
Collaborate with distribution leadership, marketing, operations, and technology to ensure accurate product information, guides, pricing, and training resources.
Provide support to advisors and supervision functions by making research, product comparisons, and due‑diligence insights accessible.
9. Reporting & Documentation
Produce detailed written due‑diligence reports summarizing findings, risks, and recommendations.
Ensure all product decisions and due‑diligence activities are fully documented and retained for regulatory review.
10. Leadership & Talent Development
Lead, mentor, and develop a due‑diligence team, enhancing skillsets and promoting a culture of robust research and risk management.
Drive strategic initiatives that evolve the team’s capabilities and processes in line with industry trends and regulatory changes
What You Need to Have:
Bachelor's degree in finance or a related field or equivalent.
Minimum of 15 years of experience in Product Due Diligence, preferably in the Financial Services Industry.
Deep understanding of a broad financial product universe, including annuities, life insurance, mutual funds, ETFs, managed accounts, structured products, and alternative investments
Understanding of market trends, product lifecycle economics, and competitive landscape analysis.
Expertise in both quantitative and qualitative product evaluation methodologies (e.g., expenses, performance, risk measures, consistency, product structure, manager review).
Knowledge of operational due ‑ diligence areas such as internal controls, trade processing, valuation practices, NAV analysis, and regulatory compliance programs
Strong understanding of regulatory frameworks applicable to broker ‑ dealers (e.g., Reg BI, FINRA requirements, SEC oversight) and how they apply to product approval and oversight.
Knowledge of best practices in due ‑ diligence processes for private investments, as well as compliance standards in dynamic regulatory environments
Ability to develop and maintain policies, procedures, governance charters, and documentation required for regulatory compliance and audits.
Capacity to evaluate complex product structures (e.g., crediting methods, riders, alternative investment strategies)
Ability to manage the entire product portfolio with an eye toward competitiveness, profitability, and long ‑ term business strategy.
Skill in defining product KPIs, evaluating product shelf gaps, and aligning offerings with firm growth objectives and customer demands.
Capability to conduct marketplace research, design product roadmaps, and influence pricing and provider strategy.
Ability to present findings to governance committees, senior leadership, and cross ‑ functional stakeholders.
Skills in interacting with advisors to provide clarity on product analysis and due ‑ diligence outcomes.
What's Nice to Have:
Ability to mentor, coach, and develop due ‑ diligence team members, fostering growth and enhancing skills.
Experience supervising teams responsible for product analysis, tools, systems, and information management.
Capability to drive organizational scaling, maintain continuity, and ensure consistent quality in due ‑ diligence processes.
Ability to work with marketing, operations, technology, legal, risk, compliance, and distribution leadership to ensure product readiness and aligned communication.
Skill in coordinating with internal audit and oversight bodies to ensure proper documentation and risk management.
Ability to support advisors and supervision teams with research, tools, and product insights.
Comfortable leveraging technology tools and platforms to streamline due ‑ diligence processes, manage product data, and ensure documentation accuracy.
Ability to integrate product research, shelf management systems, and reporting tools to maintain transparency and accessibility.
Travel Requirements: Up to 40%
Compensation:
The base annual salary range for this role is $192,000 to $288,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.
#LI-Hybrid
About Us
What we give you in return:
Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group ® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
" Cetera Financial Group " refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC , Cetera Wealth Services LLC (f/k/a Cetera Advisor Networks), Cetera Investment Services LLC (marketed as Cetera Financial Institutions, or Cetera Investors . All firms are members FINRA/SIPC.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, ****** orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note : this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
The Director, Due Diligence oversees and enhances the firm’s product research and oversight framework, ensuring a competitive, compliant, and strategically aligned product shelf across categories such as annuities, insurance, mutual funds, alternatives, and managed accounts. This role leads comprehensive product evaluations, conducts operational and regulatory reviews of asset managers, and produces detailed documentation and recommendations for governance committees. With deep expertise in industry products, regulatory standards, and risk management expectations, the Director maintains robust due ‑ diligence policies, governance processes, and audit ‑ ready records to support regulatory oversight and firm ‑ wide consistency while mentoring and developing a high ‑ performing due ‑ diligence team.
What You Will Do:
1. Oversee and Enhance Product Due Diligence Processes
Lead and continuously improve the firm’s product due‑diligence framework to ensure alignment with regulatory expectations and firm strategy.
Maintain and enhance due‑diligence policies, procedures, governance charters, and committee guidelines to ensure consistent, repeatable, and auditable processes.
Implement a control framework to ensure efficacy of due‑diligence policies and procedures.
2. Conduct Product Research and Analysis
Research and evaluate a broad product universe across categories such as annuities, life insurance, mutual funds, ETFs, managed accounts, UITs, structured products, and alternatives.
Utilize qualitative and quantitative criteria to assess product performance, risk, expenses, consistency, transparency, and firm fit.
Perform detailed analyses of product providers, fund families, managers, and operational processes.
3. Monitor Ongoing Product Shelf Quality
Oversee and maintain an approved and competitive product shelf based on market research, risk assessments, client needs, and profitability metrics.
Continuously review industry product offerings to keep the firm’s shelf competitive and compliant with Reg BI and other regulations.
Track trends such as product inflows/outflows, market changes, and client behavior to identify product gaps or opportunities.
4. Conduct Operational and Regulatory Due Diligence
Perform operational risk reviews of asset managers, including internal controls, compliance programs, trade processing, valuation practices, and reporting processes.
Lead on‑site due‑diligence visits with product manufacturers and service providers.
Review financial statements, control reports, and regulatory documentation to evaluate operational soundness.
5. Ensure Regulatory Compliance & Risk Management
Maintain documentation, committee minutes, and product decisions to support regulatory examinations (FINRA, SEC, state).
Ensure products meet regulatory requirements, best‑interest standards, and internal risk parameters.
Partner with compliance, legal, risk, and finance to obtain product approvals and ensure oversight alignment.
6. Governance & Committee Leadership
Present product recommendations to Product Review Committees or governance bodies, including detailed justifications and risk assessments.
Maintain governance documentation and coordinate with internal audit and oversight functions.
7. Strategic Product Portfolio Management
Own the overall product portfolio, including impacts on sales, profitability, and advisor adoption.
Contribute to marketplace research, pricing strategies, provider roadmaps, and product implementation strategies.
8. Cross‑Functional Collaboration & Advisor Support
Collaborate with distribution leadership, marketing, operations, and technology to ensure accurate product information, guides, pricing, and training resources.
Provide support to advisors and supervision functions by making research, product comparisons, and due‑diligence insights accessible.
9. Reporting & Documentation
Produce detailed written due‑diligence reports summarizing findings, risks, and recommendations.
Ensure all product decisions and due‑diligence activities are fully documented and retained for regulatory review.
10. Leadership & Talent Development
Lead, mentor, and develop a due‑diligence team, enhancing skillsets and promoting a culture of robust research and risk management.
Drive strategic initiatives that evolve the team’s capabilities and processes in line with industry trends and regulatory changes
What You Need to Have:
Bachelor's degree in finance or a related field or equivalent.
Minimum of 15 years of experience in Product Due Diligence, preferably in the Financial Services Industry.
Deep understanding of a broad financial product universe, including annuities, life insurance, mutual funds, ETFs, managed accounts, structured products, and alternative investments
Understanding of market trends, product lifecycle economics, and competitive landscape analysis.
Expertise in both quantitative and qualitative product evaluation methodologies (e.g., expenses, performance, risk measures, consistency, product structure, manager review).
Knowledge of operational due ‑ diligence areas such as internal controls, trade processing, valuation practices, NAV analysis, and regulatory compliance programs
Strong understanding of regulatory frameworks applicable to broker ‑ dealers (e.g., Reg BI, FINRA requirements, SEC oversight) and how they apply to product approval and oversight.
Knowledge of best practices in due ‑ diligence processes for private investments, as well as compliance standards in dynamic regulatory environments
Ability to develop and maintain policies, procedures, governance charters, and documentation required for regulatory compliance and audits.
Capacity to evaluate complex product structures (e.g., crediting methods, riders, alternative investment strategies)
Ability to manage the entire product portfolio with an eye toward competitiveness, profitability, and long ‑ term business strategy.
Skill in defining product KPIs, evaluating product shelf gaps, and aligning offerings with firm growth objectives and customer demands.
Capability to conduct marketplace research, design product roadmaps, and influence pricing and provider strategy.
Ability to present findings to governance committees, senior leadership, and cross ‑ functional stakeholders.
Skills in interacting with advisors to provide clarity on product analysis and due ‑ diligence outcomes.
What's Nice to Have:
Ability to mentor, coach, and develop due ‑ diligence team members, fostering growth and enhancing skills.
Experience supervising teams responsible for product analysis, tools, systems, and information management.
Capability to drive organizational scaling, maintain continuity, and ensure consistent quality in due ‑ diligence processes.
Ability to work with marketing, operations, technology, legal, risk, compliance, and distribution leadership to ensure product readiness and aligned communication.
Skill in coordinating with internal audit and oversight bodies to ensure proper documentation and risk management.
Ability to support advisors and supervision teams with research, tools, and product insights.
Comfortable leveraging technology tools and platforms to streamline due ‑ diligence processes, manage product data, and ensure documentation accuracy.
Ability to integrate product research, shelf management systems, and reporting tools to maintain transparency and accessibility.
Travel Requirements: Up to 40%
Compensation:
The base annual salary range for this role is $192,000 to $288,000, plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.
#LI-Hybrid
About Us
What we give you in return:
Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
Easy access to mental health benefits to meet our team members and their families where they are.
20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
Paid parental leave to support all team members with birth, adoption, and foster.
Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group ® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support, and innovative technology.
" Cetera Financial Group " refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC , Cetera Wealth Services LLC (f/k/a Cetera Advisor Networks), Cetera Investment Services LLC (marketed as Cetera Financial Institutions, or Cetera Investors . All firms are members FINRA/SIPC.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, ****** orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note : this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
