Verified Job
Customer Support / TeleCaller
Director, Customer Solutions ECRS
Customer Support / TeleCaller
#28699
Remote / WFH
Chromalloy
Job Description
Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.
Video: What We Do
Position Summary
The Director, Customer Solutions is responsible for leading the Customer Solutions function across all ECRS operating units, ensuring consistent, high-quality, and differentiated customer experience aligned to Chromalloy’s strategic objectives.
This role is accountable for setting the vision, strategy, and execution of customer engagement, driving operational excellence, and strengthening long-term customer partnerships to support revenue growth and retention.
Lead strategic customer engagement, including executive-level relationships and quarterly/annual business reviews
Identify and implement process improvements and digital/automation opportunities to enhance efficiency and customer satisfaction
Ensure compliance with contractual obligations, regulatory requirements, and export control standards
Drive organizational capability building, including leadership development, succession planning, and training programs
Align Customer Solutions initiatives with enterprise transformation efforts (e.g., Shared Services, standardization, etc.)
Qualifications:
Bachelor’s degree required; Master’s degree preferred
10+ years of progressive experience in Customer Solutions, Sales, Operations, or related functions
5+ years in leadership roles with multi-site or enterprise-level responsibility
Experience in aerospace or other highly regulated industry strongly preferred
Strong strategic thinking with ability to translate vision into execution
Exceptional leadership and people development capability
Advanced decision-making and problem-solving skills in complex environments
Ability to influence and align cross-functional stakeholders at all levels
Strong business acumen (pricing, profitability, customer contracts, etc.)
Excellent communication skills, with ability to convey complex ideas clearly and effectively
Proven ability to manage ambiguity and lead through change
High level of professionalism, confidentiality, and integrity
Advanced Microsoft Office skills (Excel, PowerPoint)
This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.
The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.
Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.
Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Video: What We Do
Position Summary
The Director, Customer Solutions is responsible for leading the Customer Solutions function across all ECRS operating units, ensuring consistent, high-quality, and differentiated customer experience aligned to Chromalloy’s strategic objectives.
This role is accountable for setting the vision, strategy, and execution of customer engagement, driving operational excellence, and strengthening long-term customer partnerships to support revenue growth and retention.
Lead strategic customer engagement, including executive-level relationships and quarterly/annual business reviews
Identify and implement process improvements and digital/automation opportunities to enhance efficiency and customer satisfaction
Ensure compliance with contractual obligations, regulatory requirements, and export control standards
Drive organizational capability building, including leadership development, succession planning, and training programs
Align Customer Solutions initiatives with enterprise transformation efforts (e.g., Shared Services, standardization, etc.)
Qualifications:
Bachelor’s degree required; Master’s degree preferred
10+ years of progressive experience in Customer Solutions, Sales, Operations, or related functions
5+ years in leadership roles with multi-site or enterprise-level responsibility
Experience in aerospace or other highly regulated industry strongly preferred
Strong strategic thinking with ability to translate vision into execution
Exceptional leadership and people development capability
Advanced decision-making and problem-solving skills in complex environments
Ability to influence and align cross-functional stakeholders at all levels
Strong business acumen (pricing, profitability, customer contracts, etc.)
Excellent communication skills, with ability to convey complex ideas clearly and effectively
Proven ability to manage ambiguity and lead through change
High level of professionalism, confidentiality, and integrity
Advanced Microsoft Office skills (Excel, PowerPoint)
This position may require work hours outside of the regularly scheduled hours to meet operational needs. This may include work during evenings, weekends, and/or holidays. Additional work hours are assigned based on business requirements. Non-exempt employees will be paid overtime in accordance with applicable federal, state, and local laws.
The salary range for this position reflects a broad spectrum of experience levels. Individual compensation within the range is determined by multiple factors, including relevant experience, education, certifications, job related skills, internal equity, and market conditions. We evaluate each candidate individually to ensure fair and competitive pay decisions.
Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.
Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
