• Leading the Web, SEO, Content and Direct Marketing brand teams
• Prepare and present monthly strategies, analyses and reports to clients
• Collaborating with internal departments to facilitate client need fulfilment.
• Present strategies to clients and ensure timely execution and delivery
• Analyze the effectiveness of strategies implemented
• Time to time recommend, design and implement new projects to improve the client's digital footprint
• Set up a list of KPIs to track for each client
• Building and maintaining strong, long-lasting customer relationships
• Collecting and analyzing data to learn more about consumer behaviour.
• Maintaining updated knowledge of company products and services and upselling them from time to time
• Resolving complaints and preventing additional issues by improving processes.
• Keep abreast with new trends in digital technology
• Manage the P/L of the team and accounts assigned
• Oversee responsibilities of Web, SEO, Content and G&A Managers