Description and Requirements Work Location: Noida Work Shift (IST): 5 PM-2 AM/ 6PM -3 AM/ 8 PM - 5 AM Experience Level : Freshers to 6 months of experience Required Skills: 0-6 months of experience in IT/ Network infrastructure and Monitoring of the services and WAN Network management expertise. Experience of IT Infrastructure/ Network Monitoring, Enterprise level NMS /Helpdesk Management tools / L1 (Network) CCNA Trained (preferred) Knowledge of routing protocols (OSPF, BGP, ERGP) Should possess excellent verbal and written skills, and strong collaboration and interpersonal skills Ready to work in 247 project. Responsibilities: Real time Monitoring of Network alarms for T1. Circuit Testing - OFF net and ON Net for Copper T1 lines. T1 support /Help desk support on networking devices to TELUS Enterprise customers. Device testing of L2 devices of Voice customers. . Responds to calls, and assigned tickets / incidents to appropriate support teams and follow up until closure. Work as Tester on new and upgrade on CWDM implementation for enterprise customers. Additional Job Description TELUS International is looking to hire Fresh engineers to map out their infrastructure support system across geographies. We are looking for someone who is a quick learner and ready to upgrade himself/herself with the latest technologies in the infrastructure business. If someone has exposure to IT Infrastructure/ Network Monitoring, Enterprise level NMS /Helpdesk Management tools / L1 (Network) will be a very added advantage. You will be undergoing training on the specific tools required for the smooth execution of the project