Digital Solutions Architect - IVR Expert

Company Overview Servion Global Solutions is a leading provider of digital transformation solutions, empowering businesses to excel in the modern landscape. Our innovative approach and cutting-edge technology enable us to deliver exceptional results. Job Description We are seeking an experienced Digital Solutions Architect with expertise in IVR systems to join our team. As an IVR expert, you will be responsible for designing and implementing efficient IVR solutions that enhance customer experiences and drive business growth. Required Skills and Qualifications • Proven experience in Cisco UCCE / UCCX IVR application and environment • Strong knowledge of Java and web application deployment • Able to troubleshoot production issues and perform root cause analysis • Excellent understanding of application deployment models and good communication skills • 3-5 years of experience in Cisco technologies (UCCE/UCCX) Benefits • Competitive salary and benefits package • Opportunities for career growth and professional development • A dynamic and collaborative work environment Others This role requires strong verbal and written communication skills, as well as the ability to work collaboratively with customers and stakeholders. We are looking for a motivated and enthusiastic individual who is willing to learn new technologies and contribute to process improvements.