Digital Product Owner
Job Description
Location: Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
BUK & BX – All locations
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time , will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
The Digital Product Owner will primarily become the expert in our digital customer journeys, platforms,
product and proposition offering and the external landscape to which Barclaycard Payments operates in.
The role holder will work closely with various interal teams to spot trends, understand constraints and potential opportunities to implement meaningful change. Once mobilised, the Digital Product Owner will be responsible for the successful delivery of new, 'best in class' digital capabilities and business outcomes working alongside our Technology Partners.
You will be part of the Business Payments Digital Transformation business unit that delivers change for our Colleagues, improves our Control environment, enables Commercial growth and to benefits Customers directly or via internal and external partners.
What will you be doing?
• Partner with key stakeholders and business process owners such as Product, Sales, Partnerships and Marketing as well as broader Barclays partners to understand key customer and business problems that need to be resolved
• Provide regular updates directly to the Senior Digital Team on progress against achieving the strategy and the vision
• Utilisation of customer research and testing techniques to ensure simple customer design is central to design & delivery; be the true 'voice of the customer' in every change we do
• Prioritise and manage the backlog of requirements within the scope of the defined release
• Povide ownership over the delivery of agreed specific product development/enhancements to time, cost and quality targets
• Ensures 'show and tell' sessions are planned and engages and reports to business stakeholders throughout the development process
• Identify and monitor digital data success metrics including value drivers and be an integral part of the testing processes
• Guide and participate in the resolution of Live Incidents and any remediation activities alongside any troubleshooting sessions to identify root cause for these incidents or defects
What we're looking for:
• Broad knowledge of appropriate product(s) relevant to role, be that digital and ecommerce products, card schemes, CRM tools, back office systems, etc.
• High level of communication skills in order to negotiate with stakeholders, both at junior and senior levels, and internally and externally (clients and technology partners).
• High level of organisational empathy with proven ability to interact with other teams and understand and take into account how allocated digital product strategy will impact other teams' performance
Skills that will help you in the role :
• Agile development experience, specifically the Product Owner role
• Proficiency in ecommerce or digital product management roles – management and delivery of digital products and capabilities (APIs, web, mobile app, or back office platforms)
• Experience in Digital UX (user experience) concepts and methodologies advantageous
Where will you be working?
Pune
For further information on EVP, please click on the link below
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
You must meet the following eligibility criteria:
To apply, upload a copy of your updated resume on Taleo.
Completed 12 months in their current role at a grade BA4 or AVP
