Digital Process Lead

You’ll be responsible for ensuring the Digital processes are well managed with effective controls, monitored effectively and ensuring that the impacts of change on the process are managed appropriately. To do this, you’ll be expected to work across the business with many stakeholders who play a part in delivering effective digital customer journeys.

Specifically, you’ll be expected to…

Establish practices to manage the day to day activities related to your processes, including review of process health, progress made on initiatives and prioritization of improvements

Understand how your process works and proactively identify and mitigate risk - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place and continuously making them better

Partner with the broader process management community to identify opportunities to improve the interactions between digital processes and other operational processes to deliver good customer outcomes

Partner with the broader business to ensure new functionality or key changes to the digital platforms are implemented with robust controls, clear ownership and a focus on good customer outcomes

Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders and business partners and adjust your roadmap as necessary

What we’re looking for

Process management experience, preferably within a regulated industry

Great attention to detail to understand key processes, systems and technology

Experience in managing risks and building controls

Ability to work cross-functionally with lots of stakeholders to drive critical business decisions

A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.

A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus