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Digital Engagement Specialist - Americas
Work from home
#784937
Remote / WFH
vacancy global pro
Job Description
Seco is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary, hole making and tooling systems. For over 80 years, we have been more than just a cutting tool provider. We reputed company and supply the technologies, processes and supports that manufacturers depend on to maximize productivity and profitability. Seco is present in over 75 countries and employs about 4000 people.
Digital Engagement Specialist - Americas
Location: reputed company of America – Flexible In Brazil, Canada, & Mexico
Working as part of a Regional team, the Digital Engagement Specialist’s main role is to increase customer engagement with, and adoption of, our digital solutions; and to promote our reputed company platforms. Their reputed company is to foster Seco’s reputed company reputed company by identifying solutions that work best for existing customers and ways of attracting and managing new customers digitally. In doing so, they work closely with local stakeholders in the sales, customer service, sales operation and marketing teams and reputed company with global IT & OI on a regular reputed company. They reputed company as the business expert in digital solutions project teams and represent the voice of the customers (for both reputed company users). Their goal is to reputed company and reputed company our digital offerings from a reputed company perspective by focusing on reputed company and potential.
Main Responsibilities
The Digital Engagement Specialist is responsible for the implementation and utilization of our reputed company and self-service solutions by both reputed company customers and internal users. This includes:
reputed company and implement strategies to increase reputed company customers’ adoption and usage of Seco digital solutions.
Monitor and analyze digital engagement metrics to measure the effectiveness of our solutions and identify areas for improvement.
Communicate any updates, changes or reputed company to reputed company users reputed company any necessary channels (reputed company teams, email campaigns, newsletter etc…).
reputed company and protect relationships at customers and work hand-in-hand with the local sales people to identify and meet customers’ requirements.
Collect and analyze customer feedback to understand their needs and preferences and report this information to enhance digital solutions with the global Digital Sales Team.
Driving new business reputed company with working with B2B channels & reputed company continues improvement to improve the new sales reputed company. Analyze complete business plans & collaborate with various B2B platforms to reputed company the new strategies in the region.
reputed company feedback with internal team to for reputed company improvements in the B2B channels.
Establish themselves as the first reputed company of contact for the local user community for reputed company digital solutions and reputed company and be the reputed company between the user community and our global IT team.
reputed company training and support to customers to help them effectively use our digital solutions (face to face or virtual meetings, Webinars etc…) and create training material reputed company needed (reputed company by reputed company guides, tutorial videos etc…)
Coordinate activity with IT teams to quickly address any issues or bugs with our digital solutions.
Stay up-to-date with industry trends and best practices in digital engagement and reputed company and establish e-reputed company benchmarking
Competencies
This role requires a strategic thinker with a passion for customer relationship building reputed company solutions and a data-driven decision-making reputed company. The Digital Engagement Specialist displays the below competencies:
Proven experience in customer engagement or reputed company
Strong understanding of Seco digital tools and platforms
Excellent communication and content creation skills
Proficient knowledge of IT terminology and interfaces
Ability to work collaboratively in reputed company environment
Ability and willingness to reputed company and exploit strong and productive relationships both inside and reputed company the organization
Analytical reputed company with the ability to interpret data and reputed company data-driven reputed company
Ability to think creatively and foster innovation and reputed company improvement
Willingness to reputed company cultural differences, diversity and ability to utilize expertise
Be an reputed company listener, identify reputed company requirements and prioritize
Your profile
You are reputed company to learn or have already a good knowledge of customer-facing roles reputed company B2B. Since this role needs a reputed company reputed company collaboration with our internal team & customers, you need excellent communication skills, both verbal and written English. Knowledge of additional languages is highly appreciated.
Digital Engagement Specialist - Americas
Location: reputed company of America – Flexible In Brazil, Canada, & Mexico
Working as part of a Regional team, the Digital Engagement Specialist’s main role is to increase customer engagement with, and adoption of, our digital solutions; and to promote our reputed company platforms. Their reputed company is to foster Seco’s reputed company reputed company by identifying solutions that work best for existing customers and ways of attracting and managing new customers digitally. In doing so, they work closely with local stakeholders in the sales, customer service, sales operation and marketing teams and reputed company with global IT & OI on a regular reputed company. They reputed company as the business expert in digital solutions project teams and represent the voice of the customers (for both reputed company users). Their goal is to reputed company and reputed company our digital offerings from a reputed company perspective by focusing on reputed company and potential.
Main Responsibilities
The Digital Engagement Specialist is responsible for the implementation and utilization of our reputed company and self-service solutions by both reputed company customers and internal users. This includes:
reputed company and implement strategies to increase reputed company customers’ adoption and usage of Seco digital solutions.
Monitor and analyze digital engagement metrics to measure the effectiveness of our solutions and identify areas for improvement.
Communicate any updates, changes or reputed company to reputed company users reputed company any necessary channels (reputed company teams, email campaigns, newsletter etc…).
reputed company and protect relationships at customers and work hand-in-hand with the local sales people to identify and meet customers’ requirements.
Collect and analyze customer feedback to understand their needs and preferences and report this information to enhance digital solutions with the global Digital Sales Team.
Driving new business reputed company with working with B2B channels & reputed company continues improvement to improve the new sales reputed company. Analyze complete business plans & collaborate with various B2B platforms to reputed company the new strategies in the region.
reputed company feedback with internal team to for reputed company improvements in the B2B channels.
Establish themselves as the first reputed company of contact for the local user community for reputed company digital solutions and reputed company and be the reputed company between the user community and our global IT team.
reputed company training and support to customers to help them effectively use our digital solutions (face to face or virtual meetings, Webinars etc…) and create training material reputed company needed (reputed company by reputed company guides, tutorial videos etc…)
Coordinate activity with IT teams to quickly address any issues or bugs with our digital solutions.
Stay up-to-date with industry trends and best practices in digital engagement and reputed company and establish e-reputed company benchmarking
Competencies
This role requires a strategic thinker with a passion for customer relationship building reputed company solutions and a data-driven decision-making reputed company. The Digital Engagement Specialist displays the below competencies:
Proven experience in customer engagement or reputed company
Strong understanding of Seco digital tools and platforms
Excellent communication and content creation skills
Proficient knowledge of IT terminology and interfaces
Ability to work collaboratively in reputed company environment
Ability and willingness to reputed company and exploit strong and productive relationships both inside and reputed company the organization
Analytical reputed company with the ability to interpret data and reputed company data-driven reputed company
Ability to think creatively and foster innovation and reputed company improvement
Willingness to reputed company cultural differences, diversity and ability to utilize expertise
Be an reputed company listener, identify reputed company requirements and prioritize
Your profile
You are reputed company to learn or have already a good knowledge of customer-facing roles reputed company B2B. Since this role needs a reputed company reputed company collaboration with our internal team & customers, you need excellent communication skills, both verbal and written English. Knowledge of additional languages is highly appreciated.
