Verified Job
Digital Marketing
Digital Community & Social Media Executive
Digital Marketing
#36321
Remote / WFH
CEA PVT LTD
Job Description
We are India’s leading educational toys and learning aids manufacturers, helping children learn through play since 1987. We serve schools, parents, distributors, retailers and online customers across India and international markets.
We are looking for an energetic and creative Digital Community & Social Media Executive to manage our online presence, build communities and engage with customers across multiple digital platforms.
Key Responsibilities
Social Media Management
• Manage company pages on Instagram, Facebook, LinkedIn and other social platforms.
• Create, schedule and publish daily posts, reels, stories and updates.
• Coordinate with the design team for creatives and promotional campaigns.
• Monitor trends and suggest content ideas to increase engagement.
WhatsApp Marketing
• Build and manage WhatsApp Communities and WhatsApp Channels.
• Create and send promotional broadcasts and product updates.
• Grow subscriber and community databases organically.
• Maintain customer segmentation and contact lists.
Customer Engagement
• Respond promptly to customer queries received through:
• WhatsApp
• Instagram
• Facebook
• LinkedIn
• Website enquiries
• Guide customers regarding products, pricing and order processes.
• Escalate important leads and customer issues to the sales team.
Community Building
Analytics & Reporting
Desired Skills
• Good written and spoken English.
• Knowledge of Instagram, Facebook, LinkedIn and WhatsApp Business.
• Understanding of Canva, Meta Business Suite and social media tools.
• Creative thinking and content planning skills.
• Strong communication and customer handling abilities.
• Basic understanding of digital marketing and lead generation.
Preferred Qualifications
• Graduate in Marketing, Business, Communication or related field.
• 1–3 years experience in Social Media Marketing, Digital Marketing or Community Management.
• Freshers with excellent communication skills and strong social media knowledge may also apply.
Key Performance Indicators (KPIs)
• Growth in followers and community members.
• Customer response time.
• Number of qualified leads generated.
• Engagement rate on social media platforms.
• Growth of WhatsApp communities and broadcast lists.
• Customer satisfaction and query resolution
Location: Noida (Work from Office)
We are looking for an energetic and creative Digital Community & Social Media Executive to manage our online presence, build communities and engage with customers across multiple digital platforms.
Key Responsibilities
Social Media Management
• Manage company pages on Instagram, Facebook, LinkedIn and other social platforms.
• Create, schedule and publish daily posts, reels, stories and updates.
• Coordinate with the design team for creatives and promotional campaigns.
• Monitor trends and suggest content ideas to increase engagement.
WhatsApp Marketing
• Build and manage WhatsApp Communities and WhatsApp Channels.
• Create and send promotional broadcasts and product updates.
• Grow subscriber and community databases organically.
• Maintain customer segmentation and contact lists.
Customer Engagement
• Respond promptly to customer queries received through:
• Website enquiries
• Guide customers regarding products, pricing and order processes.
• Escalate important leads and customer issues to the sales team.
Community Building
Analytics & Reporting
Desired Skills
• Good written and spoken English.
• Knowledge of Instagram, Facebook, LinkedIn and WhatsApp Business.
• Understanding of Canva, Meta Business Suite and social media tools.
• Creative thinking and content planning skills.
• Strong communication and customer handling abilities.
• Basic understanding of digital marketing and lead generation.
Preferred Qualifications
• Graduate in Marketing, Business, Communication or related field.
• 1–3 years experience in Social Media Marketing, Digital Marketing or Community Management.
• Freshers with excellent communication skills and strong social media knowledge may also apply.
Key Performance Indicators (KPIs)
• Growth in followers and community members.
• Customer response time.
• Number of qualified leads generated.
• Engagement rate on social media platforms.
• Growth of WhatsApp communities and broadcast lists.
• Customer satisfaction and query resolution
Location: Noida (Work from Office)
