DGM - Order Mgmt & FL Back Office

Job Req ID: 37332 Location: Pune, IN Function: VIBS About: RoleHead Order Management & FL Back OfficeJob Level/ DesignationM2 / DGMFunction / DepartmentEnterprise / CSLocationCorporateJob PurposeResponsible for order management of all Enterprise products to Optimize PO to WO briefcase time, maximize revenue realization through continuously improving order processing efficiencies, Will be responsible for billing accuracy of Fixed Line customers and continually take proactive measures to deliver accurate first bill. Will also be responsible for suspension and termination process accuracy Will be a Central corporate role with PAN India responsibilities across all Enterprise Non-mobility products and all segments. Role has responsibilities to launch and upskill pan India account and sales teams to leverage industry first initiatives The role would also involve providing intelligence to corporate SPOCS. Segment leads, circle business heads and all VIL Stakeholders to take informed decisions and improve internal processesKey Result Areas/AccountabilitiesManage multiple partner sites responsible for operations delivery and work towards improving operational efficiency, Identify opportunities for process automation and reduced dependency on manual tasks and improvement on accuracy of data entryService Performance and Operations Support for EBO Operations Management o Ensure adherence to SLAs / KPIs as per company norms o Document validations are done as per TRAI and DoT regulations o Would have to represent VIL Order entry , back office and billing operations in both internal and External audits and certifications o Should be able to take independent decisions on any touch points in the quote to cash journey in order to improve order lifecycle o Manage the Order entry and validation TAT o Ensure partner operates in line with contractual polices and guidelines. o Ensure all billing queries are resolved within TAT and to 0% inaccurate bills are generated o Validation for all waivers with 0% invalid waivers o All back office desks operate within TATOperational excellence o Ensuring that excellence is driven and new initiatives are introduced for process enhancement, o Land and realise revenue benefits of industry first digital order management process o Achieve and maintain industry first position in order processing efficiencies o Automation of existing manual reports and provide real-time visibility o Digitization and automation manual order entry processes Process Governance o Implementation of standardized processes and reengineering for enhancing customer experience o Enhancing process automation tools to make the fit for purpose o Projects and initiatives to improve order entry TAT and simplified process o Optimise revenues via engaging stakeholders and governing termination and suspension processes o TAT adherence to all back office desksCore Competencies, Knowledge, ExperienceExperience with Telecom/System integration companyTechnical Knowhow on order lifecycle from Quote to cash Should have knowledge of fixed line operations i.e. Activations, number allocation, bill, reconciliation Partner/vendor Management Managing and streamlining operations Attitude towards meeting customer first agenda Self-starter- must be proactive ,initiate and drive work streams , able to operate independently and take the initiativeMust have technical / professional qualifications