Verified Job
IT / Software / Data Analyst
DET-Manager-ITSM-GDSNF02
IT / Software / Data Analyst
#632401
Remote / WFH
Job Description
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Role Summary:
We are seeking an experienced ITSM Manager to join our dynamic team. The ideal candidate will have a strong background in consulting roles and possess expertise in IT Service Management & Processes. The candidate should have strong analytical and communication skills, with an ITIL (v3, v4) Expert, Prince2, certification being a significant plus.
Key Responsibilities:
Strategically guide clients in the adoption and optimization of ITSM frameworks, aligning IT services with their core business objectives.
• Lead the design and implementation of comprehensive ITSM strategies to drive client productivity, efficiency, and collaboration.
• Champion the continuous improvement of ITSM processes, leveraging industry best practices and cutting-edge methodologies.
• Perform in-depth analyses of client IT environments, identifying opportunities for service enhancement and innovation.
• Oversee complex ITSM projects from inception to completion, ensuring deliverables are achieved on time, within budget, and to the highest quality standards.
• Conduct advanced workshops and training sessions for clients on ITIL processes, fostering a culture of knowledge sharing and best practice adoption.
• Collaborate with senior stakeholders to ensure seamless integration of IT infrastructure services with broader business processes and goals.
• Maintain expert-level knowledge of the ITSM landscape, including trends, emerging technologies, and regulatory changes.
Qualifications:
• Bachelor’s degree in information technology, Computer Science, or a related field; Master’s degree preferred.
• 10-15 years of progressive experience in ITSM roles, preferably within IT Consulting, Products, or Service Integrator Companies.
• Extensive experience in the design, deployment, and management of ITSM solutions and processes.
• Proven track record of leading IT transformation initiatives and operating model redesigns.
• Advanced analytical and problem-solving skills, with a demonstrated ability to tackle complex challenges.
• Outstanding verbal and written communication skills, with the ability to influence and engage at the executive level.
• Proven ability to lead and inspire teams, fostering an environment of collaboration and continuous improvement.
• ITIL4 certification is preferred.
EY Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Role Summary:
We are seeking an experienced ITSM Manager to join our dynamic team. The ideal candidate will have a strong background in consulting roles and possess expertise in IT Service Management & Processes. The candidate should have strong analytical and communication skills, with an ITIL (v3, v4) Expert, Prince2, certification being a significant plus.
Key Responsibilities:
Strategically guide clients in the adoption and optimization of ITSM frameworks, aligning IT services with their core business objectives.
• Lead the design and implementation of comprehensive ITSM strategies to drive client productivity, efficiency, and collaboration.
• Champion the continuous improvement of ITSM processes, leveraging industry best practices and cutting-edge methodologies.
• Perform in-depth analyses of client IT environments, identifying opportunities for service enhancement and innovation.
• Oversee complex ITSM projects from inception to completion, ensuring deliverables are achieved on time, within budget, and to the highest quality standards.
• Conduct advanced workshops and training sessions for clients on ITIL processes, fostering a culture of knowledge sharing and best practice adoption.
• Collaborate with senior stakeholders to ensure seamless integration of IT infrastructure services with broader business processes and goals.
• Maintain expert-level knowledge of the ITSM landscape, including trends, emerging technologies, and regulatory changes.
Qualifications:
• Bachelor’s degree in information technology, Computer Science, or a related field; Master’s degree preferred.
• 10-15 years of progressive experience in ITSM roles, preferably within IT Consulting, Products, or Service Integrator Companies.
• Extensive experience in the design, deployment, and management of ITSM solutions and processes.
• Proven track record of leading IT transformation initiatives and operating model redesigns.
• Advanced analytical and problem-solving skills, with a demonstrated ability to tackle complex challenges.
• Outstanding verbal and written communication skills, with the ability to influence and engage at the executive level.
• Proven ability to lead and inspire teams, fostering an environment of collaboration and continuous improvement.
• ITIL4 certification is preferred.
EY Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
