Desktop Support Engineer

What you’ll do

Roles and Responsibilities

Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required.

Monitor Tickets & Escalations from the users/IT support

Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines

Advanced & TI specific Application Installation & Configuration

Service Pack, Windows patching & Virus Signature Management

Windows 7 and Windows 10 troubleshooting

Laptop and Desktops redeployments (Include DBAN)

Troubleshooting Hardware & Software Related Issues

Client Accessories Configuration Printer, Fax, Wireless Devices, etc

Data Backup Client Support

DNS, DHCP, AD, and Email account management.

WLAN & VPN two factor authentication setup and troubleshooting.

Operational Documentation & Knowledge Base Maintenance

First line Windows server support

SCCM client troubleshooting

Working with hardware vendors on fixing Hardware issues

Consult and Escalate tickets to 2nd/3rd level support to find resolution.

Order or buy computer systems and liaise with purchase and supplies department.

Maintain computer peripheral devices like printers and resolve associated problems.

Advanced & TI specific Application Installation & Configuration

Service Pack, Windows patching & Virus Signature Management

Knowledge of network security practices and anti-virus programs.

Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.

Maintain technical documentation