Desktop Support Associate

Role Responsibilities:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services

Requirements:
1 year of Desktop Support experience
Strong ability to develop business relationships and communicate effectively with the user community
Strong troubleshooting skills
A+ Certification
Good understanding of the fundamentals of desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
Local travel to client sites