Department Store Operations Team Leader

Full job description
Design Your Future at PVH

Department Store Operations Team Leader
Why PVH?

Generous discounts on all brands - Calvin Klein, Tommy Hilfiger Van Heusen
Paid Parental Leave Scheme as per Company Policy
Summertime hours schedule
Corporate discount with Medibank
Employee activities calendar
Annual Flu Shot Clinic
Free membership to Headspace meditation app
Access to Employee Assistance program
Referral bonus
Strong focus on Corporate Responsibility
Inclusive, diverse, and equal opportunity employer
About the Role

Lead, inspire, manage, and develop a dynamic state Wholesale Store Operations team responsible for delivering operational excellence across all PVH brands within the department store across Queensland and New South Wales.

You will ensure the efficient flow of merchandise from dock to floor, inventory accuracy, optimal stock accessibility, compliance with brand VM standards and an exceptional consumer experience through seamless store operations to drive both wholesale and retail sales.

Reporting to the Department Store Operations Team Manager, this is a full-time permanent role based in Sydney, New South Wales.

Duties Responsibilities

Lead, coach, and develop a high-performing, dynamic wholesale store operations team across multiple departments, brands, and product categories within New South Wales and Queensland.
Create and complete team rosters and manage state payroll budget as set by Department Store Operations Team Manager ensuring resources are allocated to drive productivity, improve dock to floor timing, minimise delays and improve stock availability on the shop floor while achieving, and exceeding sales targets.
Support the Department Store Operations Team Manager in maintaining the payroll budget tracker, monthly reporting and LE’s.
Maintain workforce and task management systems to reflect operational needs, delivery schedules and peak trading periods.
Collaborate with department store leadership to gather and provide regular operational feedback, insights, solutions, and recommendations.
Review and collate store team weekly reports and department store insights, to communicate to key stakeholders along with key actions, recommendations and store/team focuses.
Contribute to and reinforce weekly Wholesale Store Operations communication, cascading down clear team direction and ensuring all direction and follow up is completed within set timeframes.
Support the execution of Store Development projects by aligning labour to fixture changes, floor moves, and SIS / Brand Enhancement installations.
Drive shop-in-shop productivity and improvement of dock to floor timing, stock accessibility, maintenance and organisation of BOH and elevation of presentation standards, regularly raising any operational or inventory issues impacting sales in the key pads.
Partner with the Brand VM Managers and Coordinators to improve execution consistency and elevation across all PVH touch points through compliance, wholesale ops team VM training and regular and consistent feedback and insights from store level.
Recruit Wholesale Store Operations team members and monitor ongoing performance and development needs to establish a robust succession plan.
About You:

Experience in wholesale and/or retail management, including knowledge of the general retail award, workplace health and safety and general Fair Work employment legislation.
3+ years managing a team of direct reports in a senior / leadership role.
Proven management experience across multiple sites, preferably in a State/Regional role, managing both direct and remote teams with exposure to the department store environment and a strong understanding of the wholesale operating model.
Demonstrated merchandising, logistics, and stock handling experience within a similar function within a retail apparel brand preferred.
Familiarity with retail systems, stock management, and operational workflows.
Strong analytical skills and a problem-solving attitude with the ability to understand and analyse sales performance metrics.
Advanced skills in Microsoft Office Suite.
Strong stakeholder management and negotiation skills and the ability to build relationships.
Excellent time management skills and confidence in prioritising and working to tight deadlines.
Strong verbal and written communication skills.
Current driver licence and own reliable vehicle.
Able to travel locally and interstate regularly as required.
About The Company

PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein, TOMMY HILFIGER and our Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH.

We thank all applicants in advance as only successful applicants will be contacted for an interview.

PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, ensuring a strong corporate commitment to inclusion and diversity. Read more