Delivery Services Strategy Manager (Hybrid)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!


POSITION SUMMARY

This Delivery Services Srategy Manager is responsible for setting the foundation, strategy, and approach for Delivery Services at Nespresso, including creating new services, defining service positioning, expanding service offerings, and enhancing customer experience. This is a hybrid role based in the Manhattan, NY Nespresso corporate office.

RESPONSIBILITIES

Strategy:

Create, lead, and implement strategies for Transportation Delivery Services
Identify opportunities to expand and enhance delivery service offerings
Partner cross-functionally to develop customer communication strategies
Establish targets, benchmarks, and performance metrics for delivery services
Develop and track post-service metrics to measure success and adoption
Leverage TMS platform to enhance post-purchase customer experience
Co-lead the DNR (dynamic network review) to optimize service and warehouse positioning

Customer Experience:

Define and manage delivery service customer experience plans and roadmaps
Partner cross-functionally (CRM, CRC, eComm) to align on customer communication
Leverage carrier technology to enhance and streamline customer communication
Collaborate with eCommerce on website, FAQ, and service-related customer communications

Sustainability:

Develop and implement delivery service strategies focused on sustainability and recycling
Create and enhance services to increase customer recycling rates

Continuous Improvement:

Implement continuous improvement programs with suppliers to review and enhance service performance
Develop and manage customer surveys on delivery experience

Reporting & Analytics:

Utilize TMS systems to enhance delivery and customer experience
Develop and maintain Power BI dashboards for delivery service data and costs
Leverage AI to support data automation
Prepare reports and analysis for monthly and quarterly performance reviews with third parties
Maintain and communicate financial and performance data related to delivery services

REQUIREMENTS

Bachelor’s degree in Supply Chain or related field, or equivalent experience
5+ years of professional experience in supply chain, logistics, or transportation
Experience developing and leading functional strategies
Proficiency in Microsoft Word, Excel, and PowerPoint
Understanding of internal controls and quality audit expectations
Knowledge of transportation, delivery services, and end-to-end supply chain
Experience with ERP (Enterprise Resource Planning), OMS (Order Management System), and TMS (Transportation Management System) systems

SKILLS

Advanced problem-solving, analytical, and decision-making skills
Solid reporting, data management, and attention to detail
Knowledge of transportation, delivery services, and end-to-end supply chain
Ability to influence stakeholders and collaborate cross-functionally
Strong communication and interpersonal skills
Ability to work independently and perform under pressure
Results-oriented with strong planning, organization, and service mindset

The approximate pay range for this position is $125 to $135K base salary. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position. Learn more at: About Us | Nestlé Careers

#LI-KO1

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.


Job Requisition: 408409