Delivery Executive

Job description
Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/

Let’s talk about the role and responsibilities

10+ years of Service Delivery/Program Management experience
15+ years of Delivery/Program Management experience
Experience of delivering business outcome-based engagements
Perform CXO level and senior stakeholder relationship management for a large, strategic account
Accountable for driving the engagement to time, cost and quality objectives, meeting internal and external measures of success including financial performance, growth and client satisfaction
Management and co-ordination of all Capgemini engagement resources and activities both at the client site and in Capgemini offshore delivery centres
Act as a single point of contact within the customer organization for troubleshooting and resolving of issues arising from delivery-related account activities
Accountable for the overall successful performance across a portfolio of clients and engagements
Accountable for overall quality assurance, risks and issue management and ensuring the integrity of systems and processes delivered
Identify opportunities for growth in the account alongside promoting our differentiating value propositions
Perform ongoing account delivery planning and management, including forecasting of engagements within the account portfolio
Coordinate proposal creation, presentation and commercial negotiations
Perform Commercial and contractual management of the account

Let's talk about the team

Our Cloud Infrastructure Services Modern Work (CIS MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.

Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.
[to be filled – describe what the team does and culture]

Let’s talk about your capability and experience
Substantial experience in delivering large business and technology transformation programs in a geographically and culturally diverse context including quality, financial and contractual control
Substantial experience in delivering large business and technology transformation programs in a geographically and culturally diverse context including quality, financial and contractual control
Proven experience in managing engagements, consulting services, digital transformation services, technology (Cloud, Infrastructure (DC/Network), Cybersecurity, ServiceNow, End user ) or other managed services (AMC, Infrastructure), using a variety of delivery methodologies, including Agile and DevOps, Waterfall, Distributed Delivery, Multi-Tower Managed Services across multiple locations
History of senior or CXO level stakeholder influence and relationship management
Comfortable in a client facing role, building trusted relationships in a strong multi-cultural environment
Confident, self-motivated and able to work under pressure and at pace with a minimum of supervision
Excellent communication skills across a variety of mediums to all levels
Strong contract and commercial management skills including 3rd party management
Solution and innovation mindset being able to identify issues and solutions and implement with successful outcomes
Experience of working in a global, geographically dispersed operating model
Strong customer feedback reflected in NPS scores or equivalent Passion and hunger for contemporary, innovative, customer-centric, consultative, outcome based delivery
Develops new and extension business through exceeding expectations and delivering excellence
Experience in working offshore, onshore / nearshore
Growth mindset and hunger to continuously learn
Team player that enjoys collaboration in an energetic and diverse local and global team

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040. Read more