Delivery and Install Driver

Job description
Role Purpose

What is the overall purpose of the role?

Our 7.5t Customer Delivery and Installation Drivers play a critical role in achieving our purpose of helping everyone enjoy amazing technology. Not only will you be safely delivering, installing and collecting of a range of electrical products into our customers' homes, which include White Goods, Televisions and cookers you will be the face of our client and help us become a market leader by providing unrivalled customer service.

Main Duties Responsibilities:

What are the main areas of responsibility and accountability of the role?
• To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property
• Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance
• To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary
• To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures
• To liaise with Manufacturers at the point of delivery when necessary
• To handle all products safely and with care, supporting your colleagues to do the same
• Able to meet the physical requirements of the role
• To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date
• Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows)
• To ensure full compliance with all transport legislation and law.
• To work compliantly, following driving regulations, site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe
• To always drive safely, showing respect and courtesy to other road users
• To represent the external face of Currys, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours
• To carry out the delivery and collection of tote boxes and products from our retail stores.

Required Skills Experience:

What knowledge, skills and ability are needed for this role?
• A passion for delivering excellent customer service
• Strong verbal communication, both on the phone and face-to-face in our customers' home
• To work flexibly, alone or collaboratively with colleagues, to ensure we win together
• To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training
• Takes responsibility for own learning and help us become the home for the best talent
• Previous experience driving a 7.5t vehicle or meet criteria to train toward license (e.g., 6 months experience of driving a 3.5T vehicle with no driver blameworthy accidents and no more than 3 new points)
• Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied

Qualifications (Functional Excellence)

What technical/professional qualifications are needed for this role?
• A Full UK/EU C1 driving license (with a maximum of 6 penalty point), or meet criteria to work towards license
• Drivers Certificate of Professional Competence Qualification (DCPC)
• Driver Qualification Card (DQC) - Desirable
• Valid Digital Tachograph card Read more