Verified Job
Back Office / Data Entry
Data & Quality Analyst
Back Office / Data Entry
#506610
Remote / WFH
Job Description
Key Responsibilities
• Quality Monitoring:
• Monitor inbound and outbound calls & chat responses to assess employee communication, technical accuracy, and adherence to company policies.
• Conduct mock calls with associates, ask related questions, and analyze responses.
• Use quality monitoring tools to track performance at both team and individual levels.
• Data & Performance Analysis:
• Compile a...
• Quality Monitoring:
• Monitor inbound and outbound calls & chat responses to assess employee communication, technical accuracy, and adherence to company policies.
• Conduct mock calls with associates, ask related questions, and analyze responses.
• Use quality monitoring tools to track performance at both team and individual levels.
• Data & Performance Analysis:
• Compile a...
