Verified Job
Back Office / Data Entry
Data Entry Cum Computer Operator
Back Office / Data Entry
#661516
Remote / WFH
Job Description
Job Summary-: We are looking for a detail-oriented Computer Operator / Data Entry Operator to manage daily operational data and support logistics and customer coordination for our women's casual wear D2C brand.
The role involves accurate data entry, Shiprocket backend handling, RTO coordination, and customer calling, ensuring smooth day-to-day order processing and minimal losses due to returns.
Key Responsibilities
1. Daily Data Entry & Backend Work
Perform day-to-day data entry related to orders, dispatches, returns, and exchanges
Maintain and update daily operational sheets, order logs, and internal trackers
Ensure accuracy in SKU details, sizes, colours, quantities, and order values
Coordinate with warehouse and operations team for correct data flow
2. Shiprocket Data Entry & Courier Coordination
Manage Shiprocket panel for order processing and shipment updates
Update order statuses such as pickup, in-transit, delivered, RTO initiated, RTO received
Cross-check courier data with internal records to avoid mismatches
Download and maintain courier reports as required
3. RTO Management & Customer Calling
Handle RTO (Return to Origin) cases on a daily basis
Call customers for:
RTO confirmation
Address verification
Delivery issues or failed attempts
Rescheduling deliveries (where applicable)
Clearly explain order details and resolve customer queries related to delivery
Update call outcomes and remarks accurately in records
4. Coordination & Support Tasks
Coordinate with customer support, warehouse, and logistics teams
Assist in exchange, re-dispatch, and cancellation entries
Maintain proper records for RTO analysis and reporting
Support management with data required for daily reviews
5. Myntra Marketplace Operations
Handle Myntra seller panel for day-to-day operations
Manage order processing, invoicing, and shipment status updates
Update and track returns, RTOs, cancellations, and customer issues
Coordinate with Myntra support and internal warehouse team
Assist in maintaining marketplace compliance and performance metrics
6. Other E-commerce Marketplace Handling
Support operations for other marketplaces (Amazon, Flipkart, Ajio, etc.), if applicable
Update order data, dispatch details, and returns in respective panels
Ensure smooth synchronization between marketplace and warehouse operations
Skills & Requirements
Basic to good computer knowledge and data entry skills
Hands-on or basic understanding of Shiprocket & e-commerce marketplaces (training can be provided)
Experience or familiarity with Myntra seller panel is a strong advantage
Good communication skills (Hindi / English; regional language preferred)
Ability to handle customer calls professionally
Working knowledge of Excel / Google Sheets
Prior experience in D2C fashion, e-commerce operations, or logistics preferred
The role involves accurate data entry, Shiprocket backend handling, RTO coordination, and customer calling, ensuring smooth day-to-day order processing and minimal losses due to returns.
Key Responsibilities
1. Daily Data Entry & Backend Work
Perform day-to-day data entry related to orders, dispatches, returns, and exchanges
Maintain and update daily operational sheets, order logs, and internal trackers
Ensure accuracy in SKU details, sizes, colours, quantities, and order values
Coordinate with warehouse and operations team for correct data flow
2. Shiprocket Data Entry & Courier Coordination
Manage Shiprocket panel for order processing and shipment updates
Update order statuses such as pickup, in-transit, delivered, RTO initiated, RTO received
Cross-check courier data with internal records to avoid mismatches
Download and maintain courier reports as required
3. RTO Management & Customer Calling
Handle RTO (Return to Origin) cases on a daily basis
Call customers for:
RTO confirmation
Address verification
Delivery issues or failed attempts
Rescheduling deliveries (where applicable)
Clearly explain order details and resolve customer queries related to delivery
Update call outcomes and remarks accurately in records
4. Coordination & Support Tasks
Coordinate with customer support, warehouse, and logistics teams
Assist in exchange, re-dispatch, and cancellation entries
Maintain proper records for RTO analysis and reporting
Support management with data required for daily reviews
5. Myntra Marketplace Operations
Handle Myntra seller panel for day-to-day operations
Manage order processing, invoicing, and shipment status updates
Update and track returns, RTOs, cancellations, and customer issues
Coordinate with Myntra support and internal warehouse team
Assist in maintaining marketplace compliance and performance metrics
6. Other E-commerce Marketplace Handling
Support operations for other marketplaces (Amazon, Flipkart, Ajio, etc.), if applicable
Update order data, dispatch details, and returns in respective panels
Ensure smooth synchronization between marketplace and warehouse operations
Skills & Requirements
Basic to good computer knowledge and data entry skills
Hands-on or basic understanding of Shiprocket & e-commerce marketplaces (training can be provided)
Experience or familiarity with Myntra seller panel is a strong advantage
Good communication skills (Hindi / English; regional language preferred)
Ability to handle customer calls professionally
Working knowledge of Excel / Google Sheets
Prior experience in D2C fashion, e-commerce operations, or logistics preferred
