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CX Quality and Process Excellence

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Lab Technician / Pharmacist Jobs

1 month

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ID: 842251

Published 1 month ago by Seven N Half

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• A track record of managing large-scale customer service operations, followed by a transition into CX strategy, planning, or process excellence roles.
• Expertise with tools like Salesforce, Zendesk, Freshdesk, PowerBI, Tableau, or similar.
• Deep understanding of customer lifecycle metrics (NPS, CSAT, IQS, VoC programs) and proven success in improving them.
• Have run operations end-to-end—and now lead with a strategic and customer-centric lens. Read more

Published on 2025/09/10. Modified on 2025/09/10.

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CX Quality and Process Excellence

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