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CV DMS - DHOLPUR - RJ - BACL (Jaipur)
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#785097
Remote / WFH
bajajauto
Job Description
DESCRIPTION
• Level: L4
• Department: CV DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial
Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
SKILL SET REQUIRED
• Negotiation skills
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
KEY PERFORMANCE AREA
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance
ROLE PROFILE/JOB RESPONSIBILITIES
• Allocation of portfolio to vendor basis the past performance trend and FOS
availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better
resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo
related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic
defaulters & dealing with enforcement agencies in cases filed against BACL by
customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are
handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and
when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries
• Level: L4
• Department: CV DMS
• Designation: Officer
• Responsible for: Allocation of portfolio to vendor
• Location: City
• Experience: Minimum 2 years of experience, preferably in Financial
Services/Banking/FMCG/NBFC
• Preferred Age: Maximum 30 years
• Qualification: Any Graduate/ P.G/M.B.A.
• Reporting to: Area Manager
• Nature of Role: Individual Performer
SKILL SET REQUIRED
• Negotiation skills
• Managing Teams
• Relationship management
• Result oriented
• Multitasking
KEY PERFORMANCE AREA
• Achieving the bucket wise resolution as per the target
• Reducing the flow rate to the next buckets
• Managing the Agencies & monitoring their performance
• Field visit on risk cases & escalation of issue cases after verification
• Follow up of Process & Compliance
ROLE PROFILE/JOB RESPONSIBILITIES
• Allocation of portfolio to vendor basis the past performance trend and FOS
availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better
resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo
related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic
defaulters & dealing with enforcement agencies in cases filed against BACL by
customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are
handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and
when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries
