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Customer Transformation - HCD - Director
Jobs
#677532
Full Time
Job Description
Full job description
Management Level
Director
Job Description & Summary
Kia ora,
At PwC, our purpose is clear: to build trust in society and solve important problems .
Join our diverse whānau of experts where you’ll work with world-leading technology - includin g A.I. - bringing your people-focussed skills and experience to deliver outcomes that matter to make a lasting impact for our clients, our communities, and Aotearoa.
Ngā k ōrero mo tēnei tūranga / About the role
PwC New Zealand’s Customer Transformation team partners with leading public and private sector organisations to design and deliver customer-centric transformation - spanning strategy through to execution, connecting service design and technology transformation in customer-centred programmes of work.
We’re seeking a Director in Wellington to lead our local Customer capability, grow key client relationships, and deliver large-scale, measurable change. You’ll work alongside industry leaders and gain access to our global Customer practices.
This is a huge opportunity to own and grow the team, nurturing talent and capability while operating as a trusted advisor to senior stakeholders, shaping custo mer strategy, and leading multi-disciplinary teams in transformation programmes.
What you’ll do:
Lead transformation programmes that put the customer at the centre of the organisation’s operating mod el, serv ice delivery and channels.
Le ad and grow the Wellington Customer Transformation team , including team leadership, coaching and capability building.
Drive strategic impact for clients across areas such as customer strategy, service des ign, exp erience design, prototyping and innovation.
Oversee de liv ery across cross-functional team s (e.g., designers, data/insights, technologists) to achieve customer outcomes and drive benefit realisation .
Build the pipeline and support business development by leading proposals and drawing on PwC’s global network and alliances.
Act as a champio n for customer-centric work, representing the customer perspective across leadership and the wider firm - both internally and externally.
Stay ahead of emerging trends in data-driven customer engagement, AI and digit al innovation, helping clients adopt new ways of wo rking and new technologies responsibly.
Work with experts across PwC’s globa l network to deliver best practi ce, cutting -e dge services for clients.
Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga/ Skills you w ill brin g or develop in this role
Demonstrated experience leading large-scale, customer-centric transformation initiatives (strategy through delivery) with a well-established presence in the Wellington market.
Strong e xperience across customer-centric fun ctions e.g. Human Centred Design, Service Design, Customer Strategy, Channel Strategy, DRM, MarTech, Analytics depending on your area of specialty . Sector diversity is welcomed.
Strong stakeholder leadership and the ability to build lasting client relationships and lead complex engagements with competing priorities.
Co nfidence bridging customer strategy and technology execution, bringing together da ta, platforms and customer outcomes.
Demonstrated people leadership with a passion for talent development, fostering inclusive teams, and leading through change.
Proficienc y w ith tools such as Figma, Miro, and InDesign; while not expected to be hands-on at this level, you will coach team members who use these tools.
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
Wellbeing - $250 annual wellbeing allowance; Life & income protect io n; S onder/EAP/Headspace; 15 days ’ paid sick leave; group-rate health insurance (eligibility applies)
Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
Flexibility - Flexible working; supportive coaching culture
Time off - T wo paid recognition days off provided each year during our annual summer shutdown period ; purchase up to two extra weeks’ annual leave
Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
Mō te aha tāu e tatari ana? / What are you waiting f or?
Belong to a c ommuni ty of problem solvers where differences are embraced. We’ll empower you with technology, coaching, f lex ibility and trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html .
Motuhake / Independence: Maintaining independence i s fun d a menta l to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Job Posting End Date
Management Level
Director
Job Description & Summary
Kia ora,
At PwC, our purpose is clear: to build trust in society and solve important problems .
Join our diverse whānau of experts where you’ll work with world-leading technology - includin g A.I. - bringing your people-focussed skills and experience to deliver outcomes that matter to make a lasting impact for our clients, our communities, and Aotearoa.
Ngā k ōrero mo tēnei tūranga / About the role
PwC New Zealand’s Customer Transformation team partners with leading public and private sector organisations to design and deliver customer-centric transformation - spanning strategy through to execution, connecting service design and technology transformation in customer-centred programmes of work.
We’re seeking a Director in Wellington to lead our local Customer capability, grow key client relationships, and deliver large-scale, measurable change. You’ll work alongside industry leaders and gain access to our global Customer practices.
This is a huge opportunity to own and grow the team, nurturing talent and capability while operating as a trusted advisor to senior stakeholders, shaping custo mer strategy, and leading multi-disciplinary teams in transformation programmes.
What you’ll do:
Lead transformation programmes that put the customer at the centre of the organisation’s operating mod el, serv ice delivery and channels.
Le ad and grow the Wellington Customer Transformation team , including team leadership, coaching and capability building.
Drive strategic impact for clients across areas such as customer strategy, service des ign, exp erience design, prototyping and innovation.
Oversee de liv ery across cross-functional team s (e.g., designers, data/insights, technologists) to achieve customer outcomes and drive benefit realisation .
Build the pipeline and support business development by leading proposals and drawing on PwC’s global network and alliances.
Act as a champio n for customer-centric work, representing the customer perspective across leadership and the wider firm - both internally and externally.
Stay ahead of emerging trends in data-driven customer engagement, AI and digit al innovation, helping clients adopt new ways of wo rking and new technologies responsibly.
Work with experts across PwC’s globa l network to deliver best practi ce, cutting -e dge services for clients.
Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga/ Skills you w ill brin g or develop in this role
Demonstrated experience leading large-scale, customer-centric transformation initiatives (strategy through delivery) with a well-established presence in the Wellington market.
Strong e xperience across customer-centric fun ctions e.g. Human Centred Design, Service Design, Customer Strategy, Channel Strategy, DRM, MarTech, Analytics depending on your area of specialty . Sector diversity is welcomed.
Strong stakeholder leadership and the ability to build lasting client relationships and lead complex engagements with competing priorities.
Co nfidence bridging customer strategy and technology execution, bringing together da ta, platforms and customer outcomes.
Demonstrated people leadership with a passion for talent development, fostering inclusive teams, and leading through change.
Proficienc y w ith tools such as Figma, Miro, and InDesign; while not expected to be hands-on at this level, you will coach team members who use these tools.
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
Wellbeing - $250 annual wellbeing allowance; Life & income protect io n; S onder/EAP/Headspace; 15 days ’ paid sick leave; group-rate health insurance (eligibility applies)
Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
Flexibility - Flexible working; supportive coaching culture
Time off - T wo paid recognition days off provided each year during our annual summer shutdown period ; purchase up to two extra weeks’ annual leave
Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
Mō te aha tāu e tatari ana? / What are you waiting f or?
Belong to a c ommuni ty of problem solvers where differences are embraced. We’ll empower you with technology, coaching, f lex ibility and trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html .
Motuhake / Independence: Maintaining independence i s fun d a menta l to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Job Posting End Date
