Customer Support

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Full-time
Full Job Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Document and track customer cases from issue to resolution
Properly level-set and manage customer expectations through the resolution process, ensuring that technical issues are understood, addressed and resolved to the customer’s satisfaction
Interlock with internal and external technical teams, Offering Management, and Development to resolve product defects and improve product quality as well as ease of use/consumability.
Build tools, generate training materials, create problem resolution articles to assist our clients in expanding their deployment and knowledge base
Find solutions for a wide range of software issues including answering how-to questions, trouble-shooting defects, analyzing performance issues and collaborating across product areas to resolve problems.
Help troubleshoot software problems utilizing team expertise, knowledge content, testing and development discussions
Contribute to knowledge content used by customers and staff by creating and managing documentation
Innovate new ideas to support products and software, and provide the ultimate support experience Read more