Customer Support (Voice & Email)

Job Title: Customer Support Executive (Voice & Email Process)

Location: Delhi Jasola

Experience: 1–3 Years

Employment Type: Full-Time

Job Summary:

We are looking for a dynamic and customer-focused Customer Support Executive to handle both voice and email interactions. The candidate will be responsible for resolving customer queries, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional manner
Respond to customer queries via email within defined TAT
Resolve customer complaints efficiently and escalate when required
Maintain accurate records of customer interactions in CRM systems
Provide product/service information and guide customers accordingly
Ensure high-quality customer experience and satisfaction
Follow standard operating procedures and company policies
Required Skills:

Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to handle customer queries patiently and professionally
Basic knowledge of MS Office and CRM tools
Ability to multitask and work under pressure
Qualification:

Graduate in any discipline
Relevant experience in customer support (Voice/Email/Chat preferred)
Preferred Skills:

Experience in BPO/Customer Service industry
Good typing speed and email drafting skills
Flexible to work in rotational shifts
Thanks,

V. Ravikumar.

7416429984.

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person