Verified Job
Telesales / Telemarketing
Customer Support Team Leader
Telesales / Telemarketing
#21161
Remote / WFH
Jai Steel Facilitation Private Limited
Job Description
Job Title: Team Lead – Travel & Tourism
Location: Rohini
Experience Required: 3–4 Years
Salary: Up to ₹25,000 (In-hand) + Performance-Based Incentives
About the Role:
We are looking for a dynamic and result-oriented Team Lead – Travel & Tourism to manage and guide a team while driving sales and ensuring excellent customer service. The ideal candidate should have hands-on experience in the travel and tourism industry with strong leadership and communication skills.
Key Responsibilities:
Lead, mentor, and manage a team of travel consultants/executives
Drive sales performance and achieve monthly/quarterly targets
Handle customer queries, escalations, and ensure high customer satisfaction
Plan and execute strategies to improve bookings and revenue
Monitor team performance and provide regular feedback/trainingCoordinate with vendors, airlines, hotels, and travel partners
Ensure smooth end-to-end travel planning (domestic & international packages)
Maintain MIS reports and performance dashboards
Required Skills & Competencies:
Strong team management and leadership skills
Proven experience in sales and customer support in travel & tourism
Excellent communication and interpersonal skills
Ability to handle pressure and meet deadlines
Knowledge of travel booking systems and itinerary planning
Problem-solving and decision-making abilities
Customer-focused approach with attention to detail
Eligibility Criteria:
3–4 years of experience in the Travel & Tourism industry
Prior experience in handling a team is mandatory
Graduate in any discipline (Hospitality/Travel preferred)It is a Full Time Telesales / Telemarketing job for candidates with 1 - 4 years of experience.
More about this Customer Support Team Leader job
Please go through the FAQs to get all answers related to the given Customer Support Team Leader job
What skills and experience do you need for this Customer Support Team Leader job?
Ans : To apply for this Customer Support Team Leader job, candidates should have skills like Domestic Calling, Wiring, Communication Skill along with 1-4 years of experience.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 4 Rohini, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-4 years of experience can apply for this Customer Support Team Leader job. Only female candidates can apply.What does the role of Customer Support Team Leader involve?
Ans : As a Customer Support Team Leader, your work will involve skills like Domestic Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Sector 4 Rohini, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Wiring, Communication Skill along with 1-4 years of experience is ideal for this Customer Support Team Leader job.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
Location: Rohini
Experience Required: 3–4 Years
Salary: Up to ₹25,000 (In-hand) + Performance-Based Incentives
About the Role:
We are looking for a dynamic and result-oriented Team Lead – Travel & Tourism to manage and guide a team while driving sales and ensuring excellent customer service. The ideal candidate should have hands-on experience in the travel and tourism industry with strong leadership and communication skills.
Key Responsibilities:
Lead, mentor, and manage a team of travel consultants/executives
Drive sales performance and achieve monthly/quarterly targets
Handle customer queries, escalations, and ensure high customer satisfaction
Plan and execute strategies to improve bookings and revenue
Monitor team performance and provide regular feedback/trainingCoordinate with vendors, airlines, hotels, and travel partners
Ensure smooth end-to-end travel planning (domestic & international packages)
Maintain MIS reports and performance dashboards
Required Skills & Competencies:
Strong team management and leadership skills
Proven experience in sales and customer support in travel & tourism
Excellent communication and interpersonal skills
Ability to handle pressure and meet deadlines
Knowledge of travel booking systems and itinerary planning
Problem-solving and decision-making abilities
Customer-focused approach with attention to detail
Eligibility Criteria:
3–4 years of experience in the Travel & Tourism industry
Prior experience in handling a team is mandatory
Graduate in any discipline (Hospitality/Travel preferred)It is a Full Time Telesales / Telemarketing job for candidates with 1 - 4 years of experience.
More about this Customer Support Team Leader job
Please go through the FAQs to get all answers related to the given Customer Support Team Leader job
What skills and experience do you need for this Customer Support Team Leader job?
Ans : To apply for this Customer Support Team Leader job, candidates should have skills like Domestic Calling, Wiring, Communication Skill along with 1-4 years of experience.
What salary is offered for this Customer Support Team Leader job?
Ans : The salary for this Customer Support Team Leader job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 4 Rohini, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-4 years of experience can apply for this Customer Support Team Leader job. Only female candidates can apply.What does the role of Customer Support Team Leader involve?
Ans : As a Customer Support Team Leader, your work will involve skills like Domestic Calling, Wiring, Communication Skill. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Customer Support Team Leader job is located in Sector 4 Rohini, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Wiring, Communication Skill along with 1-4 years of experience is ideal for this Customer Support Team Leader job.
Why should you apply for this Customer Support Team Leader job?
Ans : This Customer Support Team Leader job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
