Customer Support Team Leader

GETCLARITY FINTECH SERVICES PRIVATE LIMITED

Team Lead JD

Job Summary

Candidate should be able to handle a team of 5-10 members.
Should have good team-handling skills, and should be from a Tele sales background.
Must be a target-oriented leader, maintain a defined SLA, and should have good knowledge of call quality attrition and shrinkage.
Must have good hands-on Microsoft office tools, excel, and experience on any call center dealer will be an added advantage.
Monitoring the required number of calls in the week and giving feedback.
Presenting the monthly stats to clients about the KPI’s target.
To lead an operations team, focused on delivering core metrics of productivity and quality.
Should be responsible for planning, assigning, and directing work.
Key Skills
Excellent English; Great attention to detail; Willingness to make calls in great volume and perform same tasks repeatedly.

Job Type: Full-time

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