Verified Job
Back Office / Data Entry
Customer Support Specialist
Back Office / Data Entry
#780654
Remote / WFH
Zeffy
Job Description
Job type: Full Time · Department: Customer Success · Work type: Hybrid · CAD 62,000-72,000 / year
Montreal, Quebec, Canada
About Zeffy
Zeffy is the fastest-growing nonprofit platform in North America, helping organizations raise funds, run events, and engage donors. We are already working with more than 80,000 nonprofits and are doubling annually.
Millions of people dedicate their lives to causes beyond profit, running schools, shelters, and community initiatives. Yet most still lack modern tools. We believe the greatest opportunity for technology today is to amplify the impact of nonprofits.
Built on a sustainable, self-funded model, Zeffy reaches over 1M donors monthly and grows profitably, giving us the freedom to focus fully on our mission.
Nonprofit workers are heroes. They deserve the best technology, and we’re hiring top minds and top hearts to build it for them.
What makes our Support Team unique
As a Customer Support Specialist at Zeffy (reporting to the Head of CS), you’ll help thousands of nonprofits get the most out of our tools. You’ll spend most of your time supporting users via email and callbacks, and the rest owning projects that improve our support processes, tools, and overall experience.
We’re not your average support team. Unlike traditional tiered setups, everyone on our team handles complex and meaningful cases from day one. Our team of seven is passionate, driven, and if we’re being honest… pretty cool.
Support won’t be your only focus. Every two months, you’ll be assigned a project tailored to your skills and interests, so that you can grow your career. You’ll fully own your targets and metrics, and not just contribute to impactful decisions, you’ll actually make them happen. Our culture is built on trust, autonomy, and growth.
We have the best clients. Our users are nonprofit organizations doing incredible work. They’re kind, mission-driven, and genuinely appreciative of the help we provide. Our 4.9/5 satisfaction score speaks for itself!
If you’re ambitious, tech-savvy, and thrive in fast-paced environments, we’d love to meet you!
More precisely you will
Support Zeffy Users (75%) :
Act as a product expert and respond to nonprofit and donor questions via email and callback requests
Troubleshoot product or technical issues and collaborate with the dev team when needed
Maintain and update our internal support tools: templates, snippets, help centre articles, and chat flows
No “agent levels” or “tiers”, you’ll be trusted with complex questions from day one
Continuous Improvement Projects (25%)
This is where you grow. Every two months, you’ll take ownership of a project tailored to your skills, interests, and career goals. You’ll have full responsibility for making it happen and seeing results.
Here are some examples of recent team projects:
Ella built automations and AI chat flows to increase ticket deflection
Archie created a tool to identify gaps in our Knowledge Base
Soumaya produced new content, articles, and videos to better support our users
Tanya launched an automated QA scoring system and now leads peer coaching sessions
Cecilia rolled out a new scheduling tool for call requests and is tracking adoption results
Your project will be your own to deliver, with two months to plan, build, and showcase your impact.
Preferred experience (qualifications)
6 months+ of experience in a customer facing role
Excellent written communication in English and in French
Track record of owning tasks or projects to completion
Experience working or volunteering with a nonprofit
Tech-savvy and quick to learn new software
Bonus:
Previous experience in SaaS industry
Familiarity with HubSpot, other CRMs or any other helpdesk tool
Background in political science, social work, or community involvement
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't check every box. If this applies to you and you are interested in the position, we'd love to hear from you!
Working at Zeffy will feel like home if
You're driven by ambition at scale: You’re passionate about making a difference and believe technology can empower nonprofits to tackle the world’s biggest challenges.
You keep it simple: You value clarity and efficiency, knowing that the best solutions are often the simplest ones.
You’ve got each other's backs: You collaborate with kindness, communicate openly, and celebrate the successes of those around you.
Why join us at Zeffy?
Be part of a purpose-driven company: We are profitable and growing fast, with a sustainable model that supports nonprofits.
Experience real impact: With 200% year-over-year growth, we’ve helped them raise nearly $1 billion, and we’re just getting started!
Work in a collaborative environment: Join an ambitious, passionate team in our beautiful office, located in Le Plateau.
What’s in it for you
4 weeks holiday + 1 week during Christmas time
Competitive stock option program
Health insurance
Online Medicine with Dialogue
RRSP (REER) program
Allowance for ecological transport #bike #transit
Wellness Budget
Team volunteering four times per year
Offsite summit once a year with the entire team.
Offices located in the heart of Plateau Mont-Royal, with the possibility of flexible, hybrid work.
Recruitment Process
Call with Recruiter (45 min)
Meeting with Hiring Manager (1.5h)
Case Study (2h)
Cultural interview with leadership (1h)
Reference check / Team lunch
Job offer
Zeffy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Autofill from resume
Save time by uploading your resume. (Only PDF or DOCX format supported)
Upload file
Personal Information
First name*
Last name*
Email*
Phone*
+1
LinkedIn URL
Profile
Resume*
Drag and drop files or click to upload
Supported files: .pdf & .docx, up to 20 MB
ADDITIONAL INFORMATION
Why are you interested in joining Zeffy?*
Tell us honestly what excites you about Zeffy, no polished answers needed.
What is your level of French?*
Select an option
What is your level of English? *
Select an option
Are you comfortable commuting to this job's location (Montreal), as per our hybrid work arrangement (two days per week at the office) *
Yes
No
Are you eligible to work in Canada?*
Yes
No
I agree that Zeffy will store my personal data for two years for potential job opportunities.*
Yes
No
Montreal, Quebec, Canada
About Zeffy
Zeffy is the fastest-growing nonprofit platform in North America, helping organizations raise funds, run events, and engage donors. We are already working with more than 80,000 nonprofits and are doubling annually.
Millions of people dedicate their lives to causes beyond profit, running schools, shelters, and community initiatives. Yet most still lack modern tools. We believe the greatest opportunity for technology today is to amplify the impact of nonprofits.
Built on a sustainable, self-funded model, Zeffy reaches over 1M donors monthly and grows profitably, giving us the freedom to focus fully on our mission.
Nonprofit workers are heroes. They deserve the best technology, and we’re hiring top minds and top hearts to build it for them.
What makes our Support Team unique
As a Customer Support Specialist at Zeffy (reporting to the Head of CS), you’ll help thousands of nonprofits get the most out of our tools. You’ll spend most of your time supporting users via email and callbacks, and the rest owning projects that improve our support processes, tools, and overall experience.
We’re not your average support team. Unlike traditional tiered setups, everyone on our team handles complex and meaningful cases from day one. Our team of seven is passionate, driven, and if we’re being honest… pretty cool.
Support won’t be your only focus. Every two months, you’ll be assigned a project tailored to your skills and interests, so that you can grow your career. You’ll fully own your targets and metrics, and not just contribute to impactful decisions, you’ll actually make them happen. Our culture is built on trust, autonomy, and growth.
We have the best clients. Our users are nonprofit organizations doing incredible work. They’re kind, mission-driven, and genuinely appreciative of the help we provide. Our 4.9/5 satisfaction score speaks for itself!
If you’re ambitious, tech-savvy, and thrive in fast-paced environments, we’d love to meet you!
More precisely you will
Support Zeffy Users (75%) :
Act as a product expert and respond to nonprofit and donor questions via email and callback requests
Troubleshoot product or technical issues and collaborate with the dev team when needed
Maintain and update our internal support tools: templates, snippets, help centre articles, and chat flows
No “agent levels” or “tiers”, you’ll be trusted with complex questions from day one
Continuous Improvement Projects (25%)
This is where you grow. Every two months, you’ll take ownership of a project tailored to your skills, interests, and career goals. You’ll have full responsibility for making it happen and seeing results.
Here are some examples of recent team projects:
Ella built automations and AI chat flows to increase ticket deflection
Archie created a tool to identify gaps in our Knowledge Base
Soumaya produced new content, articles, and videos to better support our users
Tanya launched an automated QA scoring system and now leads peer coaching sessions
Cecilia rolled out a new scheduling tool for call requests and is tracking adoption results
Your project will be your own to deliver, with two months to plan, build, and showcase your impact.
Preferred experience (qualifications)
6 months+ of experience in a customer facing role
Excellent written communication in English and in French
Track record of owning tasks or projects to completion
Experience working or volunteering with a nonprofit
Tech-savvy and quick to learn new software
Bonus:
Previous experience in SaaS industry
Familiarity with HubSpot, other CRMs or any other helpdesk tool
Background in political science, social work, or community involvement
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't check every box. If this applies to you and you are interested in the position, we'd love to hear from you!
Working at Zeffy will feel like home if
You're driven by ambition at scale: You’re passionate about making a difference and believe technology can empower nonprofits to tackle the world’s biggest challenges.
You keep it simple: You value clarity and efficiency, knowing that the best solutions are often the simplest ones.
You’ve got each other's backs: You collaborate with kindness, communicate openly, and celebrate the successes of those around you.
Why join us at Zeffy?
Be part of a purpose-driven company: We are profitable and growing fast, with a sustainable model that supports nonprofits.
Experience real impact: With 200% year-over-year growth, we’ve helped them raise nearly $1 billion, and we’re just getting started!
Work in a collaborative environment: Join an ambitious, passionate team in our beautiful office, located in Le Plateau.
What’s in it for you
4 weeks holiday + 1 week during Christmas time
Competitive stock option program
Health insurance
Online Medicine with Dialogue
RRSP (REER) program
Allowance for ecological transport #bike #transit
Wellness Budget
Team volunteering four times per year
Offsite summit once a year with the entire team.
Offices located in the heart of Plateau Mont-Royal, with the possibility of flexible, hybrid work.
Recruitment Process
Call with Recruiter (45 min)
Meeting with Hiring Manager (1.5h)
Case Study (2h)
Cultural interview with leadership (1h)
Reference check / Team lunch
Job offer
Zeffy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Autofill from resume
Save time by uploading your resume. (Only PDF or DOCX format supported)
Upload file
Personal Information
First name*
Last name*
Email*
Phone*
+1
LinkedIn URL
Profile
Resume*
Drag and drop files or click to upload
Supported files: .pdf & .docx, up to 20 MB
ADDITIONAL INFORMATION
Why are you interested in joining Zeffy?*
Tell us honestly what excites you about Zeffy, no polished answers needed.
What is your level of French?*
Select an option
What is your level of English? *
Select an option
Are you comfortable commuting to this job's location (Montreal), as per our hybrid work arrangement (two days per week at the office) *
Yes
No
Are you eligible to work in Canada?*
Yes
No
I agree that Zeffy will store my personal data for two years for potential job opportunities.*
Yes
No
