Customer Support Specialist

About us
AML Assured is a Melbourne software company. Our platform helps Australian real estate agencies handle their new AML/CTF obligations under AUSTRAC (Tranche 2).

You'll be the person our clients talk to when they need a hand. That means plenty of time on the phone and email: walking agencies through setup, answering their questions, and making sure they actually know how to use the product. A fair bit of the job touches compliance, so a background in compliance or AML is desirable, though not essential. If you're good with people and you learn quickly, we'll teach you the rest.

What you'll do

Answer client questions over the phone, email and chat
Get new agencies set up on the platform, including their AUSTRAC enrolment
Help clients with everyday compliance questions, and pass the tricky ones to our compliance team
Help agencies through their ID verification and screening processes
Show clients how to use the different parts of the platform
Keep our help guides and FAQs up to date
Pass on what you're hearing from clients so we can keep improving the product
Help out with client webinars and training
Must have

Confident and friendly on the phone, and a good writer
Experience in a support, customer service or client-facing job
Comfortable with software and quick to pick up new tools
Organised, careful with detail, and good judgement
Happy to learn the AML side (we'll train you)
Nice to have

A background in real estate, property, or a compliance or regulated field
Any exposure to AML, KYC or customer due diligence
Experience with CRM or support ticketing tools
What's on offer

Full-time, work from home arrangement
$65,000 to $75,000
A close-knit team where you work directly with the founders
Pay: $65,000.00 – $75,000.00 per year

Benefits:

Work from home
Experience:

Customer support: 1 year (Preferred)
CRM software: 1 year (Preferred)
AML/CTF: 1 year (Preferred)
Work Location: Remote