Verified Job
Customer Support / TeleCaller
Customer Support Specialist
Customer Support / TeleCaller
#279471
Remote / WFH
Job Description
TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.
With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.
So don’t wait – join the winning team and help us shape the future of remote connectivity.
Job Description
Provide the first line of support to our existing customer base in India with their technical and accounting issues
Asist customers over the phone while also managing workload via the ticketing system
Show/ demonstrate our software solutions to customers to assist solve individual challenges
Work closely with all members of the customer support team to deliver a best-in-class experience for existing and potential customers
Work closely with other departments as required, such as sales and the second level support team
Qualifications
Business level fluency of English and Hindi (other languages are a bonus)
Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
Qualifications in the field of IT or other relevant technical training is advantageous
Experience working in a fast-paced customer support role, ideally via phone and ticketing system
Self-motivated, enthusiasm and willingness to learn
Working independently is just as important to you as team spirit
Strong communication skills and passion for helping people
Ability to pick up new software and processes quickly
The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.
With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.
So don’t wait – join the winning team and help us shape the future of remote connectivity.
Job Description
Provide the first line of support to our existing customer base in India with their technical and accounting issues
Asist customers over the phone while also managing workload via the ticketing system
Show/ demonstrate our software solutions to customers to assist solve individual challenges
Work closely with all members of the customer support team to deliver a best-in-class experience for existing and potential customers
Work closely with other departments as required, such as sales and the second level support team
Qualifications
Business level fluency of English and Hindi (other languages are a bonus)
Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
Qualifications in the field of IT or other relevant technical training is advantageous
Experience working in a fast-paced customer support role, ideally via phone and ticketing system
Self-motivated, enthusiasm and willingness to learn
Working independently is just as important to you as team spirit
Strong communication skills and passion for helping people
Ability to pick up new software and processes quickly
