Verified Job
Back Office / Data Entry
Customer Support Role - International Bpo
Back Office / Data Entry
#9321
Remote / WFH
LucineHire Pvt LTD
Job Description
As a candidate for the US Telecom Blended Process role located in Noida Sector 60, you will be responsible for handling customer queries through chat, email, and voice channels for US-based telecom customers. Your main duties will include providing accurate information on billing, plan upgrades, technical issues, service orders, and general account support. You will be expected to troubleshoot customer concerns efficiently and offer quick and effective resolutions. It is crucial to maintain high-quality communication standards across all channels and update customer records accurately in the system after each interaction. You will also need to adhere to process guidelines, compliance requirements, and quality parameters.
Key Responsibilities:
- Handle customer queries through chat, email, and voice channels
- Provide accurate information on billing, plan upgrades, technical issues, service orders, and general account support
- Troubleshoot customer concerns and provide quick, effective resolutions
- Maintain high-quality communication standards across all channels
- Update customer records accurately in the system after each interaction
- Follow process guidelines, compliance requirements, and quality parameters
Qualification Required:
- Graduate or Undergraduate with a minimum of 6 months of experience in International Chat, Email, or Blended Process
- Good written and verbal communication skills
Please note that this role offers a 5-day working week with rotational shifts and offs. The shifts are 10 hours long, and unfortunately, cab services are not available. The salary ranges from 45,000 CTC to 38,400 In-hand for candidates with 1 year of experience, and from 40,000 CTC to 33,400 In-hand for candidates with 6 months to 1 year of experience. This position requires you to work from the office
If you are interested in this opportunity, please apply accordingly. As a candidate for the US Telecom Blended Process role located in Noida Sector 60, you will be responsible for handling customer queries through chat, email, and voice channels for US-based telecom customers. Your main duties will include providing accurate information on billing, plan upgrades, technical issues, service orders, and general account support. You will be expected to troubleshoot customer concerns efficiently and offer quick and effective resolutions. It is crucial to maintain high-quality communication standards across all channels and update customer records accurately in the system after each interaction. You will also need to adhere to process guidelines, compliance requirements, and quality parameters.
Key Responsibilities:
- Handle customer queries through chat, email, and voice channels
- Provide accurate information on billing, plan upgrades, technical issues, service orders, and general account support
- Troubleshoot customer concerns and provide quick, effective resolutions
- Maintain high-quality communication standards across all channels
- Update customer records accurately in the system after each interaction
- Follow process guidelines, compliance requirements, and quality parameters
Qualification Required:
- Graduate or Undergraduate with a minimum of 6 months of experience in International Chat, Email, or Blended Process
- Good written and verbal communication skills
Please note that this role offers a 5-day working week with rotational shifts and offs. The shifts are 10 hours long, and unfortunately, cab services are not available. The salary ranges from 45,000 CTC to 38,400 In-hand for candidates with 1 year of experience, and from 40,000 CTC to 33,400 In-hand for candidates with 6 months to 1 year of experience. This position requires you to work from the office.
If you are interested in this opportunity, please apply accordingly.
Key Responsibilities:
- Handle customer queries through chat, email, and voice channels
- Provide accurate information on billing, plan upgrades, technical issues, service orders, and general account support
- Troubleshoot customer concerns and provide quick, effective resolutions
- Maintain high-quality communication standards across all channels
- Update customer records accurately in the system after each interaction
- Follow process guidelines, compliance requirements, and quality parameters
Qualification Required:
- Graduate or Undergraduate with a minimum of 6 months of experience in International Chat, Email, or Blended Process
- Good written and verbal communication skills
Please note that this role offers a 5-day working week with rotational shifts and offs. The shifts are 10 hours long, and unfortunately, cab services are not available. The salary ranges from 45,000 CTC to 38,400 In-hand for candidates with 1 year of experience, and from 40,000 CTC to 33,400 In-hand for candidates with 6 months to 1 year of experience. This position requires you to work from the office
If you are interested in this opportunity, please apply accordingly. As a candidate for the US Telecom Blended Process role located in Noida Sector 60, you will be responsible for handling customer queries through chat, email, and voice channels for US-based telecom customers. Your main duties will include providing accurate information on billing, plan upgrades, technical issues, service orders, and general account support. You will be expected to troubleshoot customer concerns efficiently and offer quick and effective resolutions. It is crucial to maintain high-quality communication standards across all channels and update customer records accurately in the system after each interaction. You will also need to adhere to process guidelines, compliance requirements, and quality parameters.
Key Responsibilities:
- Handle customer queries through chat, email, and voice channels
- Provide accurate information on billing, plan upgrades, technical issues, service orders, and general account support
- Troubleshoot customer concerns and provide quick, effective resolutions
- Maintain high-quality communication standards across all channels
- Update customer records accurately in the system after each interaction
- Follow process guidelines, compliance requirements, and quality parameters
Qualification Required:
- Graduate or Undergraduate with a minimum of 6 months of experience in International Chat, Email, or Blended Process
- Good written and verbal communication skills
Please note that this role offers a 5-day working week with rotational shifts and offs. The shifts are 10 hours long, and unfortunately, cab services are not available. The salary ranges from 45,000 CTC to 38,400 In-hand for candidates with 1 year of experience, and from 40,000 CTC to 33,400 In-hand for candidates with 6 months to 1 year of experience. This position requires you to work from the office.
If you are interested in this opportunity, please apply accordingly.
