Customer Support Representative

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various Hydraulics ERP systems by following the processes defined and tools provided
Will be responsible for processing PO’s for OEMs and Distributors.
Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner
Provides product information or leverages internal resources to fulfill requests
Update SO’s to reflect date of corresponding PO’s for indent sales orders
Proves to be highly accurate, reliable and timely on activities delegated by the Sites
Maintains accurate and organized order files, order acknowledgments.
Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
Should have good command over systems with a good typing speed
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.
Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds stakeholder relationships.
Should work closely with SME on taking Adhoc projects for the process.
TThis team is responsible for booking all the POs by last date of the month and therefore month end / weekend working if required as per business requirement.
Qualifications
Data entry skills, including proofreading
Team-oriented problem-solving skills and corrective action methodology
Negotiation and conflict management skills; professional presence
Out-of-the-box thinking
MS Word, Excel, order management (including MFG/PRO Pharos) software programs
Phone skills and customer communication skills
Organization and time management skills
Mathematical skills
Reasoning ability
Problem Solving Skills Read more