Verified Job
Customer Support / TeleCaller
Customer Support
Customer Support / TeleCaller
#10325
Remote / WFH
Barker's
Job Description
Customer Support
Barker's
·
3.9
Pleasant Valley, Canterbury
Full job description
Are you passionate about delivering exceptional customer service and love working in a fast-paced, collaborative environment? Barkers Fruit Processors is looking for a proactive and detail-oriented individual to join our Sales team as a Customer Support.
About Us
Nestled at the foot of the Four Peaks Mountain Range in Geraldine, Barker’s has proudly operated from the corner of the original family farm since 1969. With over 220 employees at our head office and factory, we offer diverse and exciting job opportunities in a truly unique setting. Come be part of a passionate team crafting delicious, high-quality products loved across New Zealand and beyond!
About the Role
Barker’s is seeking a dedicated and enthusiastic Customer Support specialist to join our growing team. This is an exciting opportunity to work with a respected organization committed to providing exceptional customer service. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you!
This role is responsible for:
Processing customer sales orders and work orders in internal systems
Communicating order status and delivery timelines to customers
Ensuring timely and accurate invoicing, including Certificates of Analysis
Logging and managing customer complaints, and coordinating with Quality for resolution
Collecting and updating customer sales forecasts monthly
Monitoring stock levels and generating reports to support S&OP meetings
Maintaining accurate pricing and product data
Supporting new product launches and deletions, communicating timelines to customers
Assisting the Sales Manager and Key Account Manager with data analysis, and customer communications
Prepare and automate monthly/quarterly sales KPI reporting and insights to support monthly S&OP and quarterly sales reviews.
Maintain and improve sales data dashboards, identifying trends and issues to support decision-making.
What We’re Looking For:
Minimum 3 years’ experience in customer service, administration, or Customer Support
Strong Excel skills and confidence with data analysis
Familiarity with inventory management systems
Excellent written and verbal communication skills with a customer-friendly tone
High attention to detail and accuracy in data entry
A proactive, self-driven attitude with the ability to use initiative
A friendly, approachable personality and ability to work well with others
Willingness to challenge the status quo and contribute ideas
Understanding of forecasting, stock management, and order processing
Barker's
·
3.9
Pleasant Valley, Canterbury
Full job description
Are you passionate about delivering exceptional customer service and love working in a fast-paced, collaborative environment? Barkers Fruit Processors is looking for a proactive and detail-oriented individual to join our Sales team as a Customer Support.
About Us
Nestled at the foot of the Four Peaks Mountain Range in Geraldine, Barker’s has proudly operated from the corner of the original family farm since 1969. With over 220 employees at our head office and factory, we offer diverse and exciting job opportunities in a truly unique setting. Come be part of a passionate team crafting delicious, high-quality products loved across New Zealand and beyond!
About the Role
Barker’s is seeking a dedicated and enthusiastic Customer Support specialist to join our growing team. This is an exciting opportunity to work with a respected organization committed to providing exceptional customer service. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you!
This role is responsible for:
Processing customer sales orders and work orders in internal systems
Communicating order status and delivery timelines to customers
Ensuring timely and accurate invoicing, including Certificates of Analysis
Logging and managing customer complaints, and coordinating with Quality for resolution
Collecting and updating customer sales forecasts monthly
Monitoring stock levels and generating reports to support S&OP meetings
Maintaining accurate pricing and product data
Supporting new product launches and deletions, communicating timelines to customers
Assisting the Sales Manager and Key Account Manager with data analysis, and customer communications
Prepare and automate monthly/quarterly sales KPI reporting and insights to support monthly S&OP and quarterly sales reviews.
Maintain and improve sales data dashboards, identifying trends and issues to support decision-making.
What We’re Looking For:
Minimum 3 years’ experience in customer service, administration, or Customer Support
Strong Excel skills and confidence with data analysis
Familiarity with inventory management systems
Excellent written and verbal communication skills with a customer-friendly tone
High attention to detail and accuracy in data entry
A proactive, self-driven attitude with the ability to use initiative
A friendly, approachable personality and ability to work well with others
Willingness to challenge the status quo and contribute ideas
Understanding of forecasting, stock management, and order processing
