Customer Support Manager|PVBU

Position Summary with Job Responsibilities

The Customer Care Manager Position exists for securing improving Tata Motors Service Business Customer Satisfaction in the assigned Territory. This would be done through Channel Management by ensuring Workshop Profitability Satisfaction and also Customer Delight -Both Customer Satisfaction Dis-satisfaction Management by ensuring Aligned Network with Service Business Growth through Dealer Service in Inflow , Spare Parts Consumption , Process , Productivity Service Marketing

Education

B Tech in Automobile or Mechanical

Work Experience

Minimum 3 years of experience in Automobile industry

Tata Motors Leadership Competencies

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Leading Change - Recognizing the need for change, initiating and adapting to change

Driving Execution - Translating strategy into action and execution

Leading by Example - Encouraging and following ethical standards

Motivating Self and Others - Inspiring teams and individuals

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

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