Customer Support Internship

About the company: KuberBox.com is one of the leading eCommerce portals for precious jewelry. Our company design, manufacture, and sell (retail & wholesale) light-weight studded jewelry in India and abroad. Our USP lies in our ability to create pocket-friendly diamond jewelry while providing best in class customer service. We sell only authentic and certified jewelry. KuberBox was founded in 2013 and has grown aggressively over the years. About the internship/job: Selected intern's day-to-day responsibilities include: 1. Answering calls professionally to provide information about products and services or to obtain details of complaints 2. Analyzing customers' individual needs and issues to address them effectively on time 3. Offering ideas and insights to customers as a means of helping to improve their overall experience 4. Following up to ensure that appropriate actions were taken on customers' requests 5. Taking general feedback from customers in order to help build a better product or develop a new service or policy 6. Investigating customers' issues and troubleshooting them effectively 7. Documenting recurring issues and creating SOPs to overcome them in the future 8. Passing on the feedback to the managers on important issues +. Maintaining records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions taken 10. Referring unresolved customer grievances or special requests to designated departments for further investigation Who can apply: Only those students or freshers can apply who:

are available for full time (in-office) internship

have relevant skills and interests

can start the internship between 27th Sep'21 and 1st Nov'21

are available for duration of 3 months

have already graduated or are currently in any year of study

Females willing to start/restart their career may also apply