Customer Support Executive

Full job description
Job Title: Customer Support Executive

Location: Vashi, Navi Mumbai

Experience: 2-4 years

Salary: ₹15,000 - ₹18,000 per month

*Role Overview:*

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. This role primarily involves calling with our architects to introduce new products and getting in touch with prospective clients from a list provided by the sales team. The position also includes data entry and other tasks as assigned by management.

Key Responsibilities:

- Conducting outbound calls to introduce our new products to architects and prospective clients.

- Managing a calling sheet provided by the sales team and ensuring all leads are contacted.

- Handling customer inquiries and providing accurate information about our products and services.

- Performing data entry tasks, including updating customer information and maintaining accurate records.

- Assisting with additional administrative tasks as required by management.

- Ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

- Proficiency in Hindi is a must to effectively communicate with our client base.

Qualifications and Skills:

- 2-4 years of experience in a customer support or telecalling role.

- Strong communication skills in both Hindi and English.

- Excellent interpersonal and customer service skills.

- Proficiency in using MS Office and other data entry software.

- Ability to handle multiple tasks and work efficiently in a fast-paced environment.

- High level of attention to detail and accuracy.

- Strong organizational and time management skills.

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:00 PM

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)
Work Location: In person

Expected Start Date: 01/08/2024

 
 
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