Customer Support Executive

Job Description-

Inbound Calls || Customer Service || Problem Solving

Manage Incoming Calls And Customer/Vendor Service Inquiries
Provide Information About Deliveries, Acknowledgements And Record Details Of Complaints
Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken
Follow Up To Ensure That Appropriate Actions Are Taken On Customer/Vendor Requests
Refer Unresolved Customer/Vendor Grievances Or Special Requests To Designated Departments For Further Investigation
Asking For Shipment Status And Delivery Acknowledgement From Dealers And Transporters
Requirement-
Graduate/Post Graduate (Any stream)
Minimum Experience of 1-2 years in Telecalling/CRM
Good Communication Skills (written verbal both)
Basic knowledge of computer, word excel

Job Types: Full-time, Regular / Permanent

Salary: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Leave encashment
Schedule:

Day shift
Ability to commute/relocate:

VKIA, Jaipur - 302013, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred) Read more