Customer Support Executive

We are looking for an enthusiastic Customer SupportExecutives forIndian Visa Services.You will be responsible for attending queries over the phone email from foreigners and maintaining good customer relationships. An effective Executivemust be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business. Responsibilities and Duties • Answer questions about products or the company • Ask questions to understand customer requirements and upsell. • Enter and update information in the inhouse system • Take and process orders in an accurate manner • Handle grievances to preserve the company’s reputation • Go the “extra mile” to meet the requirements and facilitate customers. • Keep records of calls and sales and note useful information • Contact potential customers to inform them about a products or services. Required Experience, Skills and Qualifications • Proven experience as Customer service roles. • Ability to learn about products and services and describe/explain them to prospects • Excellent English speaking ability • Excellent communication and interpersonal skills • Cool-tempered and able to handle rejection • Outstanding negotiation skills with the ability to resolve issues and address complaints • High school diploma; BSc/BA will be a plus Benefits • Salary is 25K - 40K per month including incentives. • Multi-National Company • Job Stability and Growth • Work Location opposite Dwarka Metro Station • Full Time Job • + Hours Fixed Shift including 1 Hour Break • Alternate 5 Days working • Training Provided Job Type: Full-time Salary: ₹25,000.00 - ₹40,000.00 per month Experience: • Customer Support: 1 year (Preferred) • work: 1 year (Preferred) Education: • Higher Secondary(12th Pass) (Preferred) Location: • New Delhi, Delhi (Required) Language: • Fluent English (Required) Required Documents: • Address Proof (Required Read more