Customer Support Executive

Overview:
We are seeking a Customer Support Executive to join our growing team!

About Us

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
Responsibilities Qualifications:
Position Summary


We are hiring a Customer Support Executive to provide basic user support to improve the experience of customers and/or end-users of their assigned product at our Pune office.


A Day in the Life

Provide timely responses to customer service inquiries via product ticket system
Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution
Collaborate with team members to provide resolutions to customer inquiries
Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software
We would love to chat if you have...


Experience
BCA/BCS/B.Com/BA or any of the Masters degrees.
1-2 years of customer service experience preferred
Computer/Technical
Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook, MS-Teams.
Demonstrate ability to learn and understand basic office software applications
Comfortable with technology
Other Skills
Strong organizational skills
Excellent verbal and written communication skills
Telephone skills/etiquette; call screening
Ability to prioritize work and handle multiple tasks
Excellent time management skills
Attention to detail
Ability to learn modern technologies
Ready to work in shifts from 1pm to 10pm IST.

Total Rewards:
Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

Planned Paid Time Off
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave


All persons hired will be required to:

Verify their identity,
Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and
Complete any required employment eligibility verification form upon hire.

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