Customer Support Executive (WFH)

We are seeking a proactive and customer-focused Customer Support Executive with at least 1 year of experience to join our team. The ideal candidate will handle customer queries, provide solutions promptly, and ensure customer satisfaction through excellent service.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chats professionally.
Resolve customer queries and complaints efficiently and courteously.
Maintain accurate records of customer interactions and transactions.
Provide information about products, services, and policies.
Escalate unresolved issues to the appropriate internal teams.
Ensure customer satisfaction and contribute to team KPIs.
Looking BPO experience

Requirements:

Minimum 1 year of experience in a customer support or similar role.
Excellent communication skills in English (additional languages a plus).
Strong problem-solving and interpersonal skills.
Proficiency in using CRM software and Microsoft Office tools.
Ability to work in a fast-paced environment and handle pressure.
High school diploma or graduate degree preferred.
Job Type: Full-time

Pay: ₹32,000.00 - ₹33,000.00 per month

Schedule:

Day shift
Work Location: In person Read more