Verified Job
IT / Software / Data Analyst
Customer Support Executive (Jaipur)
IT / Software / Data Analyst
#727371
Remote / WFH
Nandni creation limited jaipur
Job Description
Company: Nandani Creation Limited (Jaipur Kurti)
Designation: Customer Support Executive
Department: Customer Service
Location: [Jaipur / Head Office]
Software : Shopify Proficient
The Customer Support Executive is responsible for managing customer interactions across multiple channels, resolving queries and complaints efficiently, and ensuring a seamless customer experience aligned with company service standards.
Key Responsibilities1. Customer Handling & Communication
Handle customer queries via calls, emails, chat, and WhatsApp
Provide accurate information related to products, pricing, orders, delivery, and policies
Maintain a professional, polite, and customer-centric approach at all times
2. Query Resolution & Complaint Management
Resolve customer complaints related to order issues, delivery delays, returns, exchanges, and refunds
Ensure timely and effective resolution within defined TAT
Escalate complex cases to the concerned department or reporting manager
3. Order Management & Tracking
Assist customers with order placement, modification, and cancellation
Track orders and proactively update customers regarding delivery status
Coordinate with warehouse and logistics teams for order-related issues
4. CRM & Documentation
Record all customer interactions in the CRM system accurately
Maintain proper documentation of issues, resolutions, and follow-ups
Ensure adherence to internal processes and service guidelines
5. Customer Experience & Satisfaction
Ensure high levels of customer satisfaction (CSAT)
Handle escalations with ownership and professionalism
Build positive customer relationships and enhance brand experience
6. Coordination & Follow-ups
Work closely with internal teams such as Warehouse, Dispatch, and Sales
Take ownership of assigned cases until closure
Ensure timely follow-ups and resolution of pending cases
7. Shopify Experience
Pay: ₹10,443.94 - ₹25,000.40 per month
Benefits:
Paid sick time
Provident Fund
Application Question(s):
Any Experience in Shopify ?
Education:
Bachelor's (Preferred)
Experience:
Customer support: 1 year (Required)
Location:
Bais Godam, Jaipur, Rajasthan (Required)
Work Location: In person
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Designation: Customer Support Executive
Department: Customer Service
Location: [Jaipur / Head Office]
Software : Shopify Proficient
The Customer Support Executive is responsible for managing customer interactions across multiple channels, resolving queries and complaints efficiently, and ensuring a seamless customer experience aligned with company service standards.
Key Responsibilities1. Customer Handling & Communication
Handle customer queries via calls, emails, chat, and WhatsApp
Provide accurate information related to products, pricing, orders, delivery, and policies
Maintain a professional, polite, and customer-centric approach at all times
2. Query Resolution & Complaint Management
Resolve customer complaints related to order issues, delivery delays, returns, exchanges, and refunds
Ensure timely and effective resolution within defined TAT
Escalate complex cases to the concerned department or reporting manager
3. Order Management & Tracking
Assist customers with order placement, modification, and cancellation
Track orders and proactively update customers regarding delivery status
Coordinate with warehouse and logistics teams for order-related issues
4. CRM & Documentation
Record all customer interactions in the CRM system accurately
Maintain proper documentation of issues, resolutions, and follow-ups
Ensure adherence to internal processes and service guidelines
5. Customer Experience & Satisfaction
Ensure high levels of customer satisfaction (CSAT)
Handle escalations with ownership and professionalism
Build positive customer relationships and enhance brand experience
6. Coordination & Follow-ups
Work closely with internal teams such as Warehouse, Dispatch, and Sales
Take ownership of assigned cases until closure
Ensure timely follow-ups and resolution of pending cases
7. Shopify Experience
Pay: ₹10,443.94 - ₹25,000.40 per month
Benefits:
Paid sick time
Provident Fund
Application Question(s):
Any Experience in Shopify ?
Education:
Bachelor's (Preferred)
Experience:
Customer support: 1 year (Required)
Location:
Bais Godam, Jaipur, Rajasthan (Required)
Work Location: In person
Show less
Apply with Indeed
