Customer Support Executive |CSE|

About Docterz.in

Growing at 200% annually, Docterz is a “Product Engineering Company '' created by a team of established doctors, engineers, and data scientists who work on creating niche health-tech products. It helps technology deliver financial and clinical benefits to a hospital, both tangible and intangible, based on data analytics. Also, an international magazine "Beyond Exclamation '' profiles exemplary work done in a particular space as Top 10 EMR disruptors globally.

Responsibilities

1. Handle incoming customer inquiries via phone, email, or live chat promptly and professionally.

2. Provide accurate and efficient responses to customer questions, concerns, and complaints.

3. Identify and assess customer needs to provide appropriate solutions or escalate complex issues to the

appropriate team.

4. Maintain a comprehensive knowledge base of company products, services, and policies to assist customers

effectively.

5. Troubleshoot technical issues and provide step-by-step guidance to customers on product usage and problem

resolution.

6. Collaborate with cross-functional teams, including Sales and Technical Support, to ensure a seamless customer

experience.

7. Follow up with customers to ensure their concerns are fully addressed and their feedback is collected and

shared with relevant teams.

8. Keep accurate records of customer interactions, transactions, comments, and complaints in the customer

support system.

+. Proactively identify opportunities to enhance customer satisfaction and provide feedback to improve processes

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment
Paid sick time
Paid time off
Schedule:

Day shift
Morning shift
Supplemental pay types:

Performance bonus
Yearly bonus
Work Location: In person

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