Customer Support Executive |CSE| | Malayalam |amp| Hindi

Job brief:

We are looking for a Customer Support Specialist to assist our merchants' concerns when using our products and services.

Language skills HINDI, ENGLISH, Malayalam Positions 1

Responsibilities

Respond to Merchant queries in a timely and accurate way, via phone, email

Identify Merchant needs and help Merchants use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with Merchants

Share feature requests and effective workarounds with team members

Inform Merchants about new features and functionalities

Follow up with Merchants to ensure their issues/concerns are resolved

Gather Merchant feedback and share with internal Teams.

Requirements

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Flexible to work in rotational shifts and Weekly OFF`s.

Multi-tasking abilities

Patience when handling tough cases.

Job Types: Full-time, Permanent

Pay: Up to ₹350,000.00 per year

Benefits:

Health insurance
Leave encashment
Paid sick time
Provident Fund
Schedule:

Morning shift
Supplemental pay types:

Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Required)
Customer service: 1 year (Required)
Language:

Hindi (Required)
English (Required)
Malayalam (Required)
Work Location: In person Read more