Verified Job
Work from home
Customer Support Executive (B2B – US Market)
Work from home
#736248
Remote / WFH
Elsner Technologies
Job Description
We are looking for a proactive and customer-focused Customer Support Executive to manage wholesale B2B customer support for our US-based business. The ideal candidate should have excellent English communication skills, experience with Shopify, and the ability to provide exceptional support to dealers, distributors, and customers.
Key Responsibilities:
• Handle inbound and outbound calls with B2B customers, dealers, and distributors.
• Create, process, and manage orders using Shopify.
• Manage product returns, exchanges, and warranty claims through the Redo platform.
• Respond to customer queries via phone, email, and text in a timely and professional manner.
• Support sales inquiries and maintain strong customer relationships.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and order updates.
• Identify opportunities to enhance customer satisfaction and support business growth.
Requirements:
• Excellent verbal and written English communication skills with a neutral accent.
• Experience handling US-based customer support
Key Responsibilities:
• Handle inbound and outbound calls with B2B customers, dealers, and distributors.
• Create, process, and manage orders using Shopify.
• Manage product returns, exchanges, and warranty claims through the Redo platform.
• Respond to customer queries via phone, email, and text in a timely and professional manner.
• Support sales inquiries and maintain strong customer relationships.
• Coordinate with internal teams to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and order updates.
• Identify opportunities to enhance customer satisfaction and support business growth.
Requirements:
• Excellent verbal and written English communication skills with a neutral accent.
• Experience handling US-based customer support
